Ladebeze66/llm_ticket3
1
0
Fork 0
mirror of https://github.com/Ladebeze66/llm_ticket3.git synced 2025-12-15 21:16:52 +01:00
Code Issues Packages Projects Releases Wiki Activity
llm_ticket3/output/ticket_T0124/T0124_20250408_163836/messages_raw.json
Ladebeze66 dee2c06a02 16:41
2025-04-08 16:41:50 +02:00

747 lines
19 KiB
JSON
Raw Blame History

This file contains invisible Unicode characters

This file contains invisible Unicode characters that are indistinguishable to humans but may be processed differently by a computer. If you think that this is intentional, you can safely ignore this warning. Use the Escape button to reveal them.

{
"ticket_id": 136,
"ticket_code": "T0124",
"message_metadata": {
"10813": {
"is_system": false,
"is_stage_change": false,
"is_forwarded": false,
"is_duplicate": false
},
"10812": {
"is_system": true,
"is_stage_change": true,
"is_forwarded": false,
"is_duplicate": false
},
"10814": {
"is_system": true,
"is_stage_change": false,
"is_forwarded": false,
"is_duplicate": false,
"excluded": "system_message"
},
"10815": {
"is_system": true,
"is_stage_change": true,
"is_forwarded": false,
"is_duplicate": false
},
"10817": {
"is_system": true,
"is_stage_change": false,
"is_forwarded": false,
"is_duplicate": false,
"excluded": "system_message"
},
"10821": {
"is_system": true,
"is_stage_change": true,
"is_forwarded": false,
"is_duplicate": false
},
"10822": {
"is_system": true,
"is_stage_change": false,
"is_forwarded": false,
"is_duplicate": false,
"excluded": "system_message"
},
"10825": {
"is_system": true,
"is_stage_change": true,
"is_forwarded": false,
"is_duplicate": false
},
"10826": {
"is_system": true,
"is_stage_change": false,
"is_forwarded": false,
"is_duplicate": false,
"excluded": "system_message"
},
"10899": {
"is_system": true,
"is_stage_change": true,
"is_forwarded": false,
"is_duplicate": false
},
"10932": {
"is_system": true,
"is_stage_change": false,
"is_forwarded": false,
"is_duplicate": false,
"excluded": "system_message"
},
"10933": {
"is_system": true,
"is_stage_change": false,
"is_forwarded": false,
"is_duplicate": false,
"excluded": "system_message"
},
"10934": {
"is_system": true,
"is_stage_change": true,
"is_forwarded": false,
"is_duplicate": false
},
"10945": {
"is_system": true,
"is_stage_change": false,
"is_forwarded": false,
"is_duplicate": false,
"excluded": "system_message"
},
"11035": {
"is_system": true,
"is_stage_change": true,
"is_forwarded": false,
"is_duplicate": false
},
"11036": {
"is_system": true,
"is_stage_change": false,
"is_forwarded": false,
"is_duplicate": false,
"excluded": "system_message"
},
"11037": {
"is_system": true,
"is_stage_change": false,
"is_forwarded": false,
"is_duplicate": false,
"excluded": "system_message"
},
"11038": {
"is_system": true,
"is_stage_change": true,
"is_forwarded": false,
"is_duplicate": false
},
"11039": {
"is_system": true,
"is_stage_change": true,
"is_forwarded": false,
"is_duplicate": false
},
"11040": {
"is_system": true,
"is_stage_change": false,
"is_forwarded": false,
"is_duplicate": false,
"excluded": "system_message"
},
"11042": {
"is_system": true,
"is_stage_change": true,
"is_forwarded": false,
"is_duplicate": false
},
"11045": {
"is_system": true,
"is_stage_change": false,
"is_forwarded": false,
"is_duplicate": false,
"excluded": "system_message"
},
"11049": {
"is_system": true,
"is_stage_change": false,
"is_forwarded": false,
"is_duplicate": false,
"excluded": "system_message"
},
"11059": {
"is_system": true,
"is_stage_change": false,
"is_forwarded": false,
"is_duplicate": false,
"excluded": "system_message"
},
"11060": {
"is_system": true,
"is_stage_change": false,
"is_forwarded": false,
"is_duplicate": false,
"excluded": "system_message"
}
},
"messages": [
{
"id": 10813,
"body": "<div dir=\"ltr\"><div>Bonjour,</div><div>Nous sollicitions une assistance technique  sur notre poste de travail CBAO suite au dysfonctionnement actuellement constaté.</div><div>En effet plusieurs messages d'erreur s'affichent très souvent  entre le démarrage de l'application BRG-LAB et la saisies des données identifiant et mot de passe.</div><div>Depuis plus d'un mois nous n'avions plus accès au logiciel pour défaut d'activation de la licence.</div><div>Actuellement les licences seraient  actives mais nous observons tout de même une répétition des messages d'erreur et un accès impossible  à la plateforme de travail .</div><div></div><div>Nous comptons sur votre diligence pour réparer la situation.</div><div>cordialement.<br></div><div><div><div dir=\"ltr\"><div dir=\"ltr\"><div><div dir=\"ltr\"><div><div dir=\"ltr\"><div><div dir=\"ltr\"><div><div dir=\"ltr\"><div><font style=\"font-weight:bold\" size=\"1\">FOKOU TESAHA Duplex</font><font style=\"font-weight:bold\" size=\"1\"><br></font></div><div><font size=\"1\">Ingénieur de conception de<br> Génie Civil et Urbain<br></font></div><font size=\"1\"><font>Tel:(+237)6 94 83 97 13</font></font><br></div></div></div></div></div></div></div></div></div></div></div></div></div>\r\n",
"date": "2020-03-30 10:57:36",
"author_id": false,
"email_from": "DUPLEX FOKOU <foduplex@gmail.com>",
"message_type": "email",
"parent_id": [
10812,
"[T0124] Demande d 'assistance technique"
],
"subtype_id": [
1,
"Discussions"
],
"subject": "Demande d 'assistance technique",
"tracking_value_ids": [],
"attachment_ids": []
},
{
"id": 10812,
"body": "",
"date": "2020-03-30 11:01:41",
"author_id": [
2,
"OdooBot"
],
"email_from": "\"OdooBot\" <odoobot@example.com>",
"message_type": "notification",
"parent_id": false,
"subtype_id": [
16,
"Task Created"
],
"subject": false,
"tracking_value_ids": [
1164,
1165,
1166,
1167,
1168
],
"attachment_ids": []
},
{
"id": 10814,
"body": "",
"date": "2020-03-30 11:01:42",
"author_id": [
2,
"OdooBot"
],
"email_from": "\"OdooBot\" <odoobot@example.com>",
"message_type": "notification",
"parent_id": false,
"subtype_id": [
2,
"Note"
],
"subject": false,
"tracking_value_ids": [
1169
],
"attachment_ids": []
},
{
"id": 10815,
"body": "",
"date": "2020-03-30 12:05:36",
"author_id": [
10287,
"CBAO S.A.R.L., Quentin FAIVRE"
],
"email_from": "\"Quentin Faivre\" <quentin.faivre@cbao.fr>",
"message_type": "notification",
"parent_id": [
10812,
"[T0124] Demande d 'assistance technique"
],
"subtype_id": [
16,
"Task Created"
],
"subject": false,
"tracking_value_ids": [
1170
],
"attachment_ids": []
},
{
"id": 10817,
"body": "",
"date": "2020-03-30 12:05:52",
"author_id": [
10287,
"CBAO S.A.R.L., Quentin FAIVRE"
],
"email_from": "\"Quentin Faivre\" <quentin.faivre@cbao.fr>",
"message_type": "notification",
"parent_id": false,
"subtype_id": [
2,
"Note"
],
"subject": false,
"tracking_value_ids": [
1171
],
"attachment_ids": []
},
{
"id": 10821,
"body": "",
"date": "2020-03-30 13:21:10",
"author_id": [
10288,
"CBAO S.A.R.L., Youness BENDEQ"
],
"email_from": "\"Youness BENDEQ\" <youness.bendeq@cbao.fr>",
"message_type": "notification",
"parent_id": [
10812,
"[T0124] Demande d 'assistance technique"
],
"subtype_id": [
19,
"Stage Changed"
],
"subject": false,
"tracking_value_ids": [
1172
],
"attachment_ids": []
},
{
"id": 10822,
"body": "<p style='margin:0px 0 1rem 0; font-size:13px; font-family:\"Lucida Grande\", Helvetica, Verdana, Arial, sans-serif'><span style=\"font-weight:bolder\"><u>Action(s) menée(s) :</u></span> Le 30/03/2020 client contacté par téléphone pour diagnostique</p><p style='margin:0px 0 1rem 0; font-size:13px; font-family:\"Lucida Grande\", Helvetica, Verdana, Arial, sans-serif'><span style=\"font-weight:bolder\"><u>Problème(s) constaté(s) </u></span>: Problème de licence et de vues dans la BDD    </p><p style='margin:0px 0 1rem 0; font-size:13px; font-family:\"Lucida Grande\", Helvetica, Verdana, Arial, sans-serif'><u style=\"font-weight:bold\">Solution(s) trouvée(s) :</u> <span style=\"font-weight:bolder\"><font style=\"color:rgb(255, 0, 0)\">(en cours... </font><span style=\"text-align:inherit\"><font style=\"color:rgb(255, 0, 0)\">en attente d'un retour après avoir configurer la connexion internet du serveur</font></span></span><span style=\"text-align:inherit\"><span style=\"font-weight:bolder\"><font style=\"color:rgb(255, 0, 0)\">)</font> </span></span></p>",
"date": "2020-03-30 13:36:34",
"author_id": [
10288,
"CBAO S.A.R.L., Youness BENDEQ"
],
"email_from": "\"Youness BENDEQ\" <youness.bendeq@cbao.fr>",
"message_type": "comment",
"parent_id": [
10812,
"[T0124] Demande d 'assistance technique"
],
"subtype_id": [
2,
"Note"
],
"subject": "Re: [T0124] Demande d 'assistance technique",
"tracking_value_ids": [],
"attachment_ids": []
},
{
"id": 10825,
"body": "",
"date": "2020-03-30 13:46:11",
"author_id": [
10287,
"CBAO S.A.R.L., Quentin FAIVRE"
],
"email_from": "\"Quentin Faivre\" <quentin.faivre@cbao.fr>",
"message_type": "notification",
"parent_id": [
10812,
"[T0124] Demande d 'assistance technique"
],
"subtype_id": [
19,
"Stage Changed"
],
"subject": false,
"tracking_value_ids": [
1174
],
"attachment_ids": []
},
{
"id": 10826,
"body": "",
"date": "2020-03-30 13:46:14",
"author_id": [
10287,
"CBAO S.A.R.L., Quentin FAIVRE"
],
"email_from": "\"Quentin Faivre\" <quentin.faivre@cbao.fr>",
"message_type": "notification",
"parent_id": [
10812,
"[T0124] Demande d 'assistance technique"
],
"subtype_id": [
18,
"Task Ready"
],
"subject": false,
"tracking_value_ids": [
1175
],
"attachment_ids": []
},
{
"id": 10899,
"body": "",
"date": "2020-03-30 15:45:25",
"author_id": [
10288,
"CBAO S.A.R.L., Youness BENDEQ"
],
"email_from": "\"Youness BENDEQ\" <youness.bendeq@cbao.fr>",
"message_type": "notification",
"parent_id": [
10812,
"[T0124] Demande d 'assistance technique"
],
"subtype_id": [
19,
"Stage Changed"
],
"subject": false,
"tracking_value_ids": [
1308,
1309
],
"attachment_ids": []
},
{
"id": 10932,
"body": "",
"date": "2020-03-31 17:24:49",
"author_id": [
10288,
"CBAO S.A.R.L., Youness BENDEQ"
],
"email_from": "\"Youness BENDEQ\" <youness.bendeq@cbao.fr>",
"message_type": "notification",
"parent_id": [
10812,
"[T0124] Demande d 'assistance technique"
],
"subtype_id": [
18,
"Task Ready"
],
"subject": false,
"tracking_value_ids": [
1360
],
"attachment_ids": []
},
{
"id": 10933,
"body": "<div>\n <p>\n <strong><span class=\"fa fa-phone\"></span></strong> <span>Appeler</span> fait\n par <span>Youness BENDEQ</span><span>:</span>\n <span>Vues + Licence</span>\n </p>\n <div style=\"margin-left:8px\"><p>Appeler M. FOKOU TESAHA Duplex à 16h30 afin de prendre la main sur le serveur pour supprimer les vues et réactiver la licence</p></div>\n \n</div>\n ",
"date": "2020-03-31 17:25:40",
"author_id": [
10288,
"CBAO S.A.R.L., Youness BENDEQ"
],
"email_from": "\"Youness BENDEQ\" <youness.bendeq@cbao.fr>",
"message_type": "notification",
"parent_id": [
10812,
"[T0124] Demande d 'assistance technique"
],
"subtype_id": [
3,
"Activities"
],
"subject": "Re: [T0124] Demande d 'assistance technique",
"tracking_value_ids": [],
"attachment_ids": []
},
{
"id": 10934,
"body": "",
"date": "2020-03-31 17:27:07",
"author_id": [
10288,
"CBAO S.A.R.L., Youness BENDEQ"
],
"email_from": "\"Youness BENDEQ\" <youness.bendeq@cbao.fr>",
"message_type": "notification",
"parent_id": [
10812,
"[T0124] Demande d 'assistance technique"
],
"subtype_id": [
19,
"Stage Changed"
],
"subject": false,
"tracking_value_ids": [
1361,
1362
],
"attachment_ids": []
},
{
"id": 10945,
"body": "",
"date": "2020-03-31 19:02:18",
"author_id": [
10288,
"CBAO S.A.R.L., Youness BENDEQ"
],
"email_from": "\"Youness BENDEQ\" <youness.bendeq@cbao.fr>",
"message_type": "notification",
"parent_id": [
10812,
"[T0124] Demande d 'assistance technique"
],
"subtype_id": [
18,
"Task Ready"
],
"subject": false,
"tracking_value_ids": [
1378
],
"attachment_ids": []
},
{
"id": 11035,
"body": "",
"date": "2020-04-03 14:19:17",
"author_id": [
3,
"Admin - M&G"
],
"email_from": "\"Admin - M&G (Pascal)\" <noreply@mind-and-go.com>",
"message_type": "notification",
"parent_id": [
10812,
"[T0124] Demande d 'assistance technique"
],
"subtype_id": [
19,
"Stage Changed"
],
"subject": false,
"tracking_value_ids": [
1489,
1490
],
"attachment_ids": []
},
{
"id": 11036,
"body": "",
"date": "2020-04-03 14:23:31",
"author_id": [
3,
"Admin - M&G"
],
"email_from": "\"Admin - M&G (Pascal)\" <noreply@mind-and-go.com>",
"message_type": "notification",
"parent_id": false,
"subtype_id": [
2,
"Note"
],
"subject": false,
"tracking_value_ids": [
1491
],
"attachment_ids": []
},
{
"id": 11037,
"body": "",
"date": "2020-04-03 14:24:11",
"author_id": [
3,
"Admin - M&G"
],
"email_from": "\"Admin - M&G (Pascal)\" <noreply@mind-and-go.com>",
"message_type": "notification",
"parent_id": false,
"subtype_id": [
2,
"Note"
],
"subject": false,
"tracking_value_ids": [
1492
],
"attachment_ids": []
},
{
"id": 11038,
"body": "",
"date": "2020-04-03 14:24:24",
"author_id": [
3,
"Admin - M&G"
],
"email_from": "\"Admin - M&G (Pascal)\" <noreply@mind-and-go.com>",
"message_type": "notification",
"parent_id": [
10812,
"[T0124] Demande d 'assistance technique"
],
"subtype_id": [
19,
"Stage Changed"
],
"subject": false,
"tracking_value_ids": [
1493
],
"attachment_ids": []
},
{
"id": 11039,
"body": "",
"date": "2020-04-03 14:27:33",
"author_id": [
3,
"Admin - M&G"
],
"email_from": "\"Admin - M&G (Pascal)\" <noreply@mind-and-go.com>",
"message_type": "notification",
"parent_id": [
10812,
"[T0124] Demande d 'assistance technique"
],
"subtype_id": [
19,
"Stage Changed"
],
"subject": false,
"tracking_value_ids": [
1494
],
"attachment_ids": []
},
{
"id": 11040,
"body": "",
"date": "2020-04-03 14:27:51",
"author_id": [
3,
"Admin - M&G"
],
"email_from": "\"Admin - M&G (Pascal)\" <noreply@mind-and-go.com>",
"message_type": "notification",
"parent_id": [
10812,
"[T0124] Demande d 'assistance technique"
],
"subtype_id": [
17,
"Task Blocked"
],
"subject": false,
"tracking_value_ids": [
1495
],
"attachment_ids": []
},
{
"id": 11042,
"body": "",
"date": "2020-04-03 14:30:16",
"author_id": [
3,
"Admin - M&G"
],
"email_from": "\"Admin - M&G (Pascal)\" <noreply@mind-and-go.com>",
"message_type": "notification",
"parent_id": [
10812,
"[T0124] Demande d 'assistance technique"
],
"subtype_id": [
19,
"Stage Changed"
],
"subject": false,
"tracking_value_ids": [
1498,
1499
],
"attachment_ids": []
},
{
"id": 11045,
"body": "",
"date": "2020-04-03 14:42:05",
"author_id": [
10288,
"CBAO S.A.R.L., Youness BENDEQ"
],
"email_from": "\"Youness BENDEQ\" <youness.bendeq@cbao.fr>",
"message_type": "notification",
"parent_id": false,
"subtype_id": [
2,
"Note"
],
"subject": false,
"tracking_value_ids": [
1502
],
"attachment_ids": []
},
{
"id": 11049,
"body": "",
"date": "2020-04-04 18:42:06",
"author_id": [
10288,
"CBAO S.A.R.L., Youness BENDEQ"
],
"email_from": "\"Youness BENDEQ\" <youness.bendeq@cbao.fr>",
"message_type": "notification",
"parent_id": [
10812,
"[T0124] Demande d 'assistance technique"
],
"subtype_id": [
18,
"Task Ready"
],
"subject": false,
"tracking_value_ids": [
1508
],
"attachment_ids": []
},
{
"id": 11059,
"body": "",
"date": "2020-04-06 13:40:06",
"author_id": [
3,
"Admin - M&G"
],
"email_from": "\"Admin - M&G (Pascal)\" <noreply@mind-and-go.com>",
"message_type": "notification",
"parent_id": false,
"subtype_id": [
2,
"Note"
],
"subject": false,
"tracking_value_ids": [
1523
],
"attachment_ids": []
},
{
"id": 11060,
"body": "",
"date": "2020-04-06 13:40:38",
"author_id": [
3,
"Admin - M&G"
],
"email_from": "\"Admin - M&G (Pascal)\" <noreply@mind-and-go.com>",
"message_type": "notification",
"parent_id": false,
"subtype_id": [
2,
"Note"
],
"subject": false,
"tracking_value_ids": [
1524
],
"attachment_ids": []
}
]
}
Reference in New Issue View Git Blame Copy Permalink