{ "ticket_id": 136, "ticket_code": "T0124", "message_metadata": { "10813": { "is_system": false, "is_stage_change": false, "is_forwarded": false, "is_duplicate": false }, "10812": { "is_system": true, "is_stage_change": true, "is_forwarded": false, "is_duplicate": false }, "10814": { "is_system": true, "is_stage_change": false, "is_forwarded": false, "is_duplicate": false, "excluded": "system_message" }, "10815": { "is_system": true, "is_stage_change": true, "is_forwarded": false, "is_duplicate": false }, "10817": { "is_system": true, "is_stage_change": false, "is_forwarded": false, "is_duplicate": false, "excluded": "system_message" }, "10821": { "is_system": true, "is_stage_change": true, "is_forwarded": false, "is_duplicate": false }, "10822": { "is_system": true, "is_stage_change": false, "is_forwarded": false, "is_duplicate": false, "excluded": "system_message" }, "10825": { "is_system": true, "is_stage_change": true, "is_forwarded": false, "is_duplicate": false }, "10826": { "is_system": true, "is_stage_change": false, "is_forwarded": false, "is_duplicate": false, "excluded": "system_message" }, "10899": { "is_system": true, "is_stage_change": true, "is_forwarded": false, "is_duplicate": false }, "10932": { "is_system": true, "is_stage_change": false, "is_forwarded": false, "is_duplicate": false, "excluded": "system_message" }, "10933": { "is_system": true, "is_stage_change": false, "is_forwarded": false, "is_duplicate": false, "excluded": "system_message" }, "10934": { "is_system": true, "is_stage_change": true, "is_forwarded": false, "is_duplicate": false }, "10945": { "is_system": true, "is_stage_change": false, "is_forwarded": false, "is_duplicate": false, "excluded": "system_message" }, "11035": { "is_system": true, "is_stage_change": true, "is_forwarded": false, "is_duplicate": false }, "11036": { "is_system": true, "is_stage_change": false, "is_forwarded": false, "is_duplicate": false, "excluded": "system_message" }, "11037": { "is_system": true, "is_stage_change": false, "is_forwarded": false, "is_duplicate": false, "excluded": "system_message" }, "11038": { "is_system": true, "is_stage_change": true, "is_forwarded": false, "is_duplicate": false }, "11039": { "is_system": true, "is_stage_change": true, "is_forwarded": false, "is_duplicate": false }, "11040": { "is_system": true, "is_stage_change": false, "is_forwarded": false, "is_duplicate": false, "excluded": "system_message" }, "11042": { "is_system": true, "is_stage_change": true, "is_forwarded": false, "is_duplicate": false }, "11045": { "is_system": true, "is_stage_change": false, "is_forwarded": false, "is_duplicate": false, "excluded": "system_message" }, "11049": { "is_system": true, "is_stage_change": false, "is_forwarded": false, "is_duplicate": false, "excluded": "system_message" }, "11059": { "is_system": true, "is_stage_change": false, "is_forwarded": false, "is_duplicate": false, "excluded": "system_message" }, "11060": { "is_system": true, "is_stage_change": false, "is_forwarded": false, "is_duplicate": false, "excluded": "system_message" } }, "messages": [ { "id": 10813, "body": "
Bonjour,
Nous sollicitions une assistance technique  sur notre poste de travail CBAO suite au dysfonctionnement actuellement constaté.
En effet plusieurs messages d'erreur s'affichent très souvent  entre le démarrage de l'application BRG-LAB et la saisies des données identifiant et mot de passe.
Depuis plus d'un mois nous n'avions plus accès au logiciel pour défaut d'activation de la licence.
Actuellement les licences seraient  actives mais nous observons tout de même une répétition des messages d'erreur et un accès impossible  à la plateforme de travail .
Nous comptons sur votre diligence pour réparer la situation.
cordialement.
FOKOU TESAHA Duplex
Ingénieur de conception de
 Génie Civil et Urbain
Tel:(+237)6 94 83 97 13
\r\n", "date": "2020-03-30 10:57:36", "author_id": false, "email_from": "DUPLEX FOKOU ", "message_type": "email", "parent_id": [ 10812, "[T0124] Demande d 'assistance technique" ], "subtype_id": [ 1, "Discussions" ], "subject": "Demande d 'assistance technique", "tracking_value_ids": [], "attachment_ids": [] }, { "id": 10812, "body": "", "date": "2020-03-30 11:01:41", "author_id": [ 2, "OdooBot" ], "email_from": "\"OdooBot\" ", "message_type": "notification", "parent_id": false, "subtype_id": [ 16, "Task Created" ], "subject": false, "tracking_value_ids": [ 1164, 1165, 1166, 1167, 1168 ], "attachment_ids": [] }, { "id": 10814, "body": "", "date": "2020-03-30 11:01:42", "author_id": [ 2, "OdooBot" ], "email_from": "\"OdooBot\" ", "message_type": "notification", "parent_id": false, "subtype_id": [ 2, "Note" ], "subject": false, "tracking_value_ids": [ 1169 ], "attachment_ids": [] }, { "id": 10815, "body": "", "date": "2020-03-30 12:05:36", "author_id": [ 10287, "CBAO S.A.R.L., Quentin FAIVRE" ], "email_from": "\"Quentin Faivre\" ", "message_type": "notification", "parent_id": [ 10812, "[T0124] Demande d 'assistance technique" ], "subtype_id": [ 16, "Task Created" ], "subject": false, "tracking_value_ids": [ 1170 ], "attachment_ids": [] }, { "id": 10817, "body": "", "date": "2020-03-30 12:05:52", "author_id": [ 10287, "CBAO S.A.R.L., Quentin FAIVRE" ], "email_from": "\"Quentin Faivre\" ", "message_type": "notification", "parent_id": false, "subtype_id": [ 2, "Note" ], "subject": false, "tracking_value_ids": [ 1171 ], "attachment_ids": [] }, { "id": 10821, "body": "", "date": "2020-03-30 13:21:10", "author_id": [ 10288, "CBAO S.A.R.L., Youness BENDEQ" ], "email_from": "\"Youness BENDEQ\" ", "message_type": "notification", "parent_id": [ 10812, "[T0124] Demande d 'assistance technique" ], "subtype_id": [ 19, "Stage Changed" ], "subject": false, "tracking_value_ids": [ 1172 ], "attachment_ids": [] }, { "id": 10822, "body": "

Action(s) menée(s) : Le 30/03/2020 client contacté par téléphone pour diagnostique

Problème(s) constaté(s) : Problème de licence et de vues dans la BDD    

Solution(s) trouvée(s) : (en cours... en attente d'un retour après avoir configurer la connexion internet du serveur) 

", "date": "2020-03-30 13:36:34", "author_id": [ 10288, "CBAO S.A.R.L., Youness BENDEQ" ], "email_from": "\"Youness BENDEQ\" ", "message_type": "comment", "parent_id": [ 10812, "[T0124] Demande d 'assistance technique" ], "subtype_id": [ 2, "Note" ], "subject": "Re: [T0124] Demande d 'assistance technique", "tracking_value_ids": [], "attachment_ids": [] }, { "id": 10825, "body": "", "date": "2020-03-30 13:46:11", "author_id": [ 10287, "CBAO S.A.R.L., Quentin FAIVRE" ], "email_from": "\"Quentin Faivre\" ", "message_type": "notification", "parent_id": [ 10812, "[T0124] Demande d 'assistance technique" ], "subtype_id": [ 19, "Stage Changed" ], "subject": false, "tracking_value_ids": [ 1174 ], "attachment_ids": [] }, { "id": 10826, "body": "", "date": "2020-03-30 13:46:14", "author_id": [ 10287, "CBAO S.A.R.L., Quentin FAIVRE" ], "email_from": "\"Quentin Faivre\" ", "message_type": "notification", "parent_id": [ 10812, "[T0124] Demande d 'assistance technique" ], "subtype_id": [ 18, "Task Ready" ], "subject": false, "tracking_value_ids": [ 1175 ], "attachment_ids": [] }, { "id": 10899, "body": "", "date": "2020-03-30 15:45:25", "author_id": [ 10288, "CBAO S.A.R.L., Youness BENDEQ" ], "email_from": "\"Youness BENDEQ\" ", "message_type": "notification", "parent_id": [ 10812, "[T0124] Demande d 'assistance technique" ], "subtype_id": [ 19, "Stage Changed" ], "subject": false, "tracking_value_ids": [ 1308, 1309 ], "attachment_ids": [] }, { "id": 10932, "body": "", "date": "2020-03-31 17:24:49", "author_id": [ 10288, "CBAO S.A.R.L., Youness BENDEQ" ], "email_from": "\"Youness BENDEQ\" ", "message_type": "notification", "parent_id": [ 10812, "[T0124] Demande d 'assistance technique" ], "subtype_id": [ 18, "Task Ready" ], "subject": false, "tracking_value_ids": [ 1360 ], "attachment_ids": [] }, { "id": 10933, "body": "
\n

\n Appeler fait\n par Youness BENDEQ:\n Vues + Licence\n

\n

Appeler M. FOKOU TESAHA Duplex à 16h30 afin de prendre la main sur le serveur pour supprimer les vues et réactiver la licence

\n \n
\n ", "date": "2020-03-31 17:25:40", "author_id": [ 10288, "CBAO S.A.R.L., Youness BENDEQ" ], "email_from": "\"Youness BENDEQ\" ", "message_type": "notification", "parent_id": [ 10812, "[T0124] Demande d 'assistance technique" ], "subtype_id": [ 3, "Activities" ], "subject": "Re: [T0124] Demande d 'assistance technique", "tracking_value_ids": [], "attachment_ids": [] }, { "id": 10934, "body": "", "date": "2020-03-31 17:27:07", "author_id": [ 10288, "CBAO S.A.R.L., Youness BENDEQ" ], "email_from": "\"Youness BENDEQ\" ", "message_type": "notification", "parent_id": [ 10812, "[T0124] Demande d 'assistance technique" ], "subtype_id": [ 19, "Stage Changed" ], "subject": false, "tracking_value_ids": [ 1361, 1362 ], "attachment_ids": [] }, { "id": 10945, "body": "", "date": "2020-03-31 19:02:18", "author_id": [ 10288, "CBAO S.A.R.L., Youness BENDEQ" ], "email_from": "\"Youness BENDEQ\" ", "message_type": "notification", "parent_id": [ 10812, "[T0124] Demande d 'assistance technique" ], "subtype_id": [ 18, "Task Ready" ], "subject": false, "tracking_value_ids": [ 1378 ], "attachment_ids": [] }, { "id": 11035, "body": "", "date": "2020-04-03 14:19:17", "author_id": [ 3, "Admin - M&G" ], "email_from": "\"Admin - M&G (Pascal)\" ", "message_type": "notification", "parent_id": [ 10812, "[T0124] Demande d 'assistance technique" ], "subtype_id": [ 19, "Stage Changed" ], "subject": false, "tracking_value_ids": [ 1489, 1490 ], "attachment_ids": [] }, { "id": 11036, "body": "", "date": "2020-04-03 14:23:31", "author_id": [ 3, "Admin - M&G" ], "email_from": "\"Admin - M&G (Pascal)\" ", "message_type": "notification", "parent_id": false, "subtype_id": [ 2, "Note" ], "subject": false, "tracking_value_ids": [ 1491 ], "attachment_ids": [] }, { "id": 11037, "body": "", "date": "2020-04-03 14:24:11", "author_id": [ 3, "Admin - M&G" ], "email_from": "\"Admin - M&G (Pascal)\" ", "message_type": "notification", "parent_id": false, "subtype_id": [ 2, "Note" ], "subject": false, "tracking_value_ids": [ 1492 ], "attachment_ids": [] }, { "id": 11038, "body": "", "date": "2020-04-03 14:24:24", "author_id": [ 3, "Admin - M&G" ], "email_from": "\"Admin - M&G (Pascal)\" ", "message_type": "notification", "parent_id": [ 10812, "[T0124] Demande d 'assistance technique" ], "subtype_id": [ 19, "Stage Changed" ], "subject": false, "tracking_value_ids": [ 1493 ], "attachment_ids": [] }, { "id": 11039, "body": "", "date": "2020-04-03 14:27:33", "author_id": [ 3, "Admin - M&G" ], "email_from": "\"Admin - M&G (Pascal)\" ", "message_type": "notification", "parent_id": [ 10812, "[T0124] Demande d 'assistance technique" ], "subtype_id": [ 19, "Stage Changed" ], "subject": false, "tracking_value_ids": [ 1494 ], "attachment_ids": [] }, { "id": 11040, "body": "", "date": "2020-04-03 14:27:51", "author_id": [ 3, "Admin - M&G" ], "email_from": "\"Admin - M&G (Pascal)\" ", "message_type": "notification", "parent_id": [ 10812, "[T0124] Demande d 'assistance technique" ], "subtype_id": [ 17, "Task Blocked" ], "subject": false, "tracking_value_ids": [ 1495 ], "attachment_ids": [] }, { "id": 11042, "body": "", "date": "2020-04-03 14:30:16", "author_id": [ 3, "Admin - M&G" ], "email_from": "\"Admin - M&G (Pascal)\" ", "message_type": "notification", "parent_id": [ 10812, "[T0124] Demande d 'assistance technique" ], "subtype_id": [ 19, "Stage Changed" ], "subject": false, "tracking_value_ids": [ 1498, 1499 ], "attachment_ids": [] }, { "id": 11045, "body": "", "date": "2020-04-03 14:42:05", "author_id": [ 10288, "CBAO S.A.R.L., Youness BENDEQ" ], "email_from": "\"Youness BENDEQ\" ", "message_type": "notification", "parent_id": false, "subtype_id": [ 2, "Note" ], "subject": false, "tracking_value_ids": [ 1502 ], "attachment_ids": [] }, { "id": 11049, "body": "", "date": "2020-04-04 18:42:06", "author_id": [ 10288, "CBAO S.A.R.L., Youness BENDEQ" ], "email_from": "\"Youness BENDEQ\" ", "message_type": "notification", "parent_id": [ 10812, "[T0124] Demande d 'assistance technique" ], "subtype_id": [ 18, "Task Ready" ], "subject": false, "tracking_value_ids": [ 1508 ], "attachment_ids": [] }, { "id": 11059, "body": "", "date": "2020-04-06 13:40:06", "author_id": [ 3, "Admin - M&G" ], "email_from": "\"Admin - M&G (Pascal)\" ", "message_type": "notification", "parent_id": false, "subtype_id": [ 2, "Note" ], "subject": false, "tracking_value_ids": [ 1523 ], "attachment_ids": [] }, { "id": 11060, "body": "", "date": "2020-04-06 13:40:38", "author_id": [ 3, "Admin - M&G" ], "email_from": "\"Admin - M&G (Pascal)\" ", "message_type": "notification", "parent_id": false, "subtype_id": [ 2, "Note" ], "subject": false, "tracking_value_ids": [ 1524 ], "attachment_ids": [] } ] }