llm_ticket3/output/ticket_T11097/T11097_20250429_093718/messages_raw.json

{
  "ticket_id": 11076,
  "ticket_code": "T11097",
  "message_metadata": {
    "228093": {
      "is_system": false,
      "is_stage_change": false,
      "is_forwarded": false,
      "is_duplicate": false
    },
    "228092": {
      "is_system": true,
      "is_stage_change": true,
      "is_forwarded": false,
      "is_duplicate": false
    },
    "228094": {
      "is_system": true,
      "is_stage_change": false,
      "is_forwarded": false,
      "is_duplicate": false,
      "excluded": "system_message"
    },
    "228095": {
      "is_system": true,
      "is_stage_change": false,
      "is_forwarded": false,
      "is_duplicate": false,
      "excluded": "system_message"
    },
    "228096": {
      "is_system": true,
      "is_stage_change": true,
      "is_forwarded": false,
      "is_duplicate": false
    }
  },
  "messages": [
    {
      "id": 228093,
      "body": "\r\n\r\n\r\nVeuillez trouver ci-dessous le suivi de vos appels.<br><br>\r\n<img src=\"https://vocalia.a5serv.fr/mepl.png\" border=\"0\" width=\"32\" height=\"32\" style=\"vertical-align:middle\" alt=\"Message\"> <u><b>Message : le 21/03/2025 à 14:27</b></u><br><br>\r\n\r\n\r\n<table border=\"1\" cellpadding=\"3\" cellspacing=\"0\" style=\"border-width:1px; border-style:solid; border-color:#CCCCCC; border-collapse:collapse; font-size:13px; font-family:arial, helvetica, sans-serif\"><tr><td style=\"background-color:#F5F5F5\">Nom</td><td>SEAC GUIRAUD</td></tr><tr><td style=\"background-color:#F5F5F5\">Prénom</td><td>Mme bono claire </td></tr><tr><td style=\"vertical-align:top; background-color:#F5F5F5\">Adresse mail</td><td> oui</td></tr><tr><td style=\"vertical-align:top; background-color:#F5F5F5\">Panne</td><td> probleme logiciel </td></tr><tr><td style=\"vertical-align:top; background-color:#F5F5F5\">Rv</td><td>  message répondeur</td></tr><tr><td style=\"vertical-align:top; background-color:#F5F5F5\">Ticket</td><td> non</td></tr><tr><td style=\"vertical-align:top; background-color:#F5F5F5\">Message</td><td>Message pour : LAFAY  Fabien / urgence --joindre systématiquement Fabien---- <br>Mme BONO de l entreprise SEAC GUIRAUD, voudrait être rappelée au sujet d un problème avec le logiciel qui ne lui sort pas les statistiques de son usine mais d une autre usine. Elsa <br><br><br><br></td></tr><tr><td style=\"vertical-align:top; background-color:#F5F5F5\">Adresse</td><td>- 31021 TOULOUSE</td></tr><tr><td style=\"vertical-align:top; background-color:#F5F5F5\">Tél</td><td>04-90-57-48-54</td></tr><tr><td style=\"vertical-align:top; background-color:#F5F5F5\">Gsm</td> <td>06-01-08-15-31</td></tr></table>\r\n\r\n\r\n\r\n\r\n\r\n<br>Vos appels sur Flux RSS : <a href=\"https://vocalia.a5serv.fr/cgi-bin/synchro/irss.pl?id=22a11548aui72_jjilm7m08dhek_0110.ics\">Cliquez ici</a><br>\r\n\r\n<br>Cordialement<br><br>\r\n\r\n<br><div align=\"center\"><div style=\"text-align:center; color:#777777; font-size:0.8em\"><img src=\"https://agenda5.fr/72.png\" width=\"64\" height=\"64\" alt=\"Agenda5\" border=\"0\" title=\"Agenda5\"><br>Agenda5</div></div>\r\n<br>",
      "date": "2025-03-21 13:30:18",
      "author_id": [
        31768,
        "vocalia"
      ],
      "email_from": "vocalia@a5serv.fr",
      "message_type": "email",
      "parent_id": [
        228092,
        "[T11097] cbao_support_technique - Message : SEAC GUIRAUD Mme bono claire "
      ],
      "subtype_id": [
        1,
        "Discussions"
      ],
      "subject": "cbao_support_technique - Message : SEAC GUIRAUD Mme bono claire ",
      "tracking_value_ids": [],
      "attachment_ids": []
    },
    {
      "id": 228092,
      "body": "",
      "date": "2025-03-21 13:31:38",
      "author_id": [
        2,
        "OdooBot"
      ],
      "email_from": "\"OdooBot\" <odoobot@example.com>",
      "message_type": "notification",
      "parent_id": false,
      "subtype_id": [
        16,
        "Task Created"
      ],
      "subject": false,
      "tracking_value_ids": [
        178147,
        178148,
        178149,
        178150,
        178151
      ],
      "attachment_ids": []
    },
    {
      "id": 228094,
      "body": "<p>Vu pas téléphone</p>",
      "date": "2025-03-21 13:55:21",
      "author_id": [
        32165,
        "Romuald GRUSON"
      ],
      "email_from": "\"Romuald GRUSON\" <romuald@mail.cbao.fr>",
      "message_type": "comment",
      "parent_id": [
        228092,
        "[T11097] cbao_support_technique - Message : SEAC GUIRAUD Mme bono claire "
      ],
      "subtype_id": [
        2,
        "Note"
      ],
      "subject": false,
      "tracking_value_ids": [],
      "attachment_ids": []
    },
    {
      "id": 228095,
      "body": "",
      "date": "2025-03-21 13:55:24",
      "author_id": [
        32165,
        "Romuald GRUSON"
      ],
      "email_from": "\"Romuald GRUSON\" <romuald@mail.cbao.fr>",
      "message_type": "notification",
      "parent_id": false,
      "subtype_id": [
        2,
        "Note"
      ],
      "subject": false,
      "tracking_value_ids": [
        178152
      ],
      "attachment_ids": []
    },
    {
      "id": 228096,
      "body": "",
      "date": "2025-03-21 13:55:31",
      "author_id": [
        32165,
        "Romuald GRUSON"
      ],
      "email_from": "\"Romuald GRUSON\" <romuald@mail.cbao.fr>",
      "message_type": "notification",
      "parent_id": [
        228092,
        "[T11097] cbao_support_technique - Message : SEAC GUIRAUD Mme bono claire "
      ],
      "subtype_id": [
        19,
        "Stage Changed"
      ],
      "subject": false,
      "tracking_value_ids": [
        178153
      ],
      "attachment_ids": []
    }
  ]
}