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llm_ticket3/output/ticket_T0177/T0177_20250409_110630/messages_raw.json
Ladebeze66 50ff06ce96 13:36
2025-04-09 13:36:42 +02:00

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{
"ticket_id": 189,
"ticket_code": "T0177",
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"id": 11441,
"body": "<div dir=\"ltr\"><div>Bonjour,</div><div>Depuis ce matin je n’arrive pas à accéder aux essais sur echantillons sur BRG-LAB.</div><div>Ci-joint les messages renvoyés par le logiciel.</div><div>Pouvez vous nous aider à remédier à cette situation.?</div><div>Merci.</div><div>Cordialement.<br></div><div><font style=\"font-weight:bold\" size=\"1\">FOKOU TESAHA Duplex</font><font style=\"font-weight:bold\" size=\"1\"><br></font></div><div><div><div dir=\"ltr\"><div dir=\"ltr\"><div><div dir=\"ltr\"><div><div dir=\"ltr\"><div><div dir=\"ltr\"><div><div dir=\"ltr\"><div><font size=\"1\">Ingénieur de conception de<br> Génie Civil et Urbain<br></font></div><font size=\"1\"><font>Tel:(+237)6 94 83 97 13</font></font><br></div></div></div></div></div></div></div></div></div></div></div></div></div>\r\n",
"date": "2020-05-04 13:33:57",
"author_id": [
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"BHYGRAPH ENGINEERING, Duplex FOKOU TESAHA"
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"email_from": "DUPLEX FOKOU <foduplex@gmail.com>",
"message_type": "email",
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11440,
"[T0177] Besoin d'assistance"
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"date": "2020-05-04 13:36:46",
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{
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"body": "",
"date": "2020-05-04 15:17:11",
"author_id": [
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"CBAO S.A.R.L., Youness BENDEQ"
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"email_from": "\"Youness BENDEQ\" <youness.bendeq@cbao.fr>",
"message_type": "notification",
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{
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"body": "",
"date": "2020-05-04 15:18:33",
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"email_from": "\"Youness BENDEQ\" <youness.bendeq@cbao.fr>",
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{
"id": 11446,
"body": "<p>Pouvez-vous m'envoyer les identifiants teamviewer ? svp</p>",
"date": "2020-05-04 15:37:41",
"author_id": [
10288,
"CBAO S.A.R.L., Youness BENDEQ"
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"email_from": "\"Youness BENDEQ\" <youness.bendeq@cbao.fr>",
"message_type": "comment",
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"subject": "Re: [T0177] Besoin d'assistance",
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"body": "<div dir=\"ltr\"><div><img src=\"/web/image/32449?access_token=4a91fb33-5a72-489f-b9fe-1dff4dd1186d\" alt=\"image.png\" width=\"298\" height=\"394\"><br><br></div><div><div dir=\"ltr\"><div dir=\"ltr\"><div><div dir=\"ltr\"><div><div dir=\"ltr\"><div><div dir=\"ltr\"><div><div dir=\"ltr\"><div><font style=\"font-weight:bold\" size=\"1\">FOKOU TESAHA Duplex</font><font style=\"font-weight:bold\" size=\"1\"><br></font></div><div><font size=\"1\">Ingénieur de conception de<br> Génie Civil et Urbain<br></font></div><font size=\"1\"><font>Tel:(+237)6 94 83 97 13</font></font><br></div></div></div></div></div></div></div></div></div></div></div><br></div><br><div><div dir=\"ltr\">Le lun. 4 mai 2020 à 14:33, DUPLEX FOKOU &lt;<a href=\"mailto:foduplex@gmail.com\">foduplex@gmail.com</a>&gt; a écrit :<br></div><blockquote style=\"margin:0px 0px 0px 0.8ex; padding-left:1ex\" data-o-mail-quote=\"1\"><div dir=\"ltr\"><div>Bonjour,</div><div>Depuis ce matin je n’arrive pas à accéder aux essais sur echantillons sur BRG-LAB.</div><div>Ci-joint les messages renvoyés par le logiciel.</div><div>Pouvez vous nous aider à remédier à cette situation.?</div><div>Merci.</div><div>Cordialement.<br></div><div><font style=\"font-weight:bold\" size=\"1\">FOKOU TESAHA Duplex</font><font style=\"font-weight:bold\" size=\"1\"><br></font></div><div><div><div dir=\"ltr\"><div dir=\"ltr\"><div><div dir=\"ltr\"><div><div dir=\"ltr\"><div><div dir=\"ltr\"><div><div dir=\"ltr\"><div><font size=\"1\">Ingénieur de conception de<br> Génie Civil et Urbain<br></font></div><font size=\"1\"><font>Tel:(+237)6 94 83 97 13</font></font><br></div></div></div></div></div></div></div></div></div></div></div></div></div>\r\n</blockquote></div>\r\n",
"date": "2020-05-04 15:38:49",
"author_id": [
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{
"id": 11448,
"body": "<p>Je vous laisse finir la manipulation.<br>Pour cela vous devez lancer BRG-LAB et faire toutes les mises à jour qu'il vous indiquera.<br>Relancer le logiciel plusieurs fois si nécessaire jusqu'à ce que vous puissiez vous connecter.<br>Une fois connecté vous devriez voir réapparaître vos échantillons dans la liste des échantillons en cours de traitement dans le laboratoire.<br>Dites moi si cela a fonctionné ?<br>A savoir, je suis en formation demain matin de 9h à 12h30 (heure française) et ne serait donc pas disponible pour vous assister en cas d’échec de cette manipulation.<br>Je ne pourrais vous joindre uniquement dans l'après midi.<br>J’attends votre retour par mail sur le bon fonctionnement de la manipulation.<br>Je reste à votre disposition pour toute explication ou demande supplémentaire.<br>L'objectif du Support Technique est de vous aider : n'hésitez jamais à nous contacter si vous rencontrez une difficulté, ou pour nous soumettre une ou des suggestions d'amélioration de nos logiciels ou de nos méthodes.<br>Cordialement.<br><br>Support Technique - CBAO<br><a target=\"_blank\" href=\"http://www.cbao.fr\">www.cbao.fr</a><br>80 rue Louis Braille<br>66000 PERPIGNAN<br>support@cbao.fr<br>Tél : 04 68 64 15 31<br>Fax : 04 68 64 31 69</p>",
"date": "2020-05-04 16:12:50",
"author_id": [
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"CBAO S.A.R.L., Youness BENDEQ"
],
"email_from": "\"Youness BENDEQ\" <youness.bendeq@cbao.fr>",
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"date": "2020-05-04 16:14:31",
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"date": "2020-05-06 11:37:48",
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}
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