{ "ticket_id": 11157, "ticket_code": "T11178", "message_metadata": { "229688": { "is_system": false, "is_stage_change": false, "is_forwarded": false, "is_duplicate": false }, "229687": { "is_system": true, "is_stage_change": true, "is_forwarded": false, "is_duplicate": false }, "229690": { "is_system": true, "is_stage_change": false, "is_forwarded": false, "is_duplicate": false, "excluded": "system_message" }, "229692": { "is_system": true, "is_stage_change": true, "is_forwarded": false, "is_duplicate": false }, "229809": { "is_system": true, "is_stage_change": false, "is_forwarded": false, "is_duplicate": false }, "229810": { "is_system": true, "is_stage_change": true, "is_forwarded": false, "is_duplicate": false } }, "messages": [ { "id": 229688, "body": "
Bonjour,

Je rencontre un problème sur la plateforme BRG-LAB. J'ai entré deux échantillons que je ne retrouve pas sur la plateforme et les échantillons sont dans un ordre désordonné. Pouvez-vous me contacter afin de trouver une solution? 

Cordialement,

--

\r\n", "date": "2025-04-14 16:57:24", "author_id": [ 26471, "BETON KAZ GUYANE, Raphael PAPILLON" ], "email_from": "\"Raphaël PAPILLON\" ", "message_type": "email", "parent_id": [ 229687, "[T11178] Bug BRG-LAB" ], "subtype_id": [ 1, "Discussions" ], "subject": "Bug BRG-LAB", "tracking_value_ids": [], "attachment_ids": [] }, { "id": 229687, "body": "", "date": "2025-04-14 17:02:03", "author_id": [ 2, "OdooBot" ], "email_from": "\"OdooBot\" ", "message_type": "notification", "parent_id": false, "subtype_id": [ 16, "Task Created" ], "subject": false, "tracking_value_ids": [ 179719, 179720, 179721, 179722, 179723 ], "attachment_ids": [] }, { "id": 229690, "body": "", "date": "2025-04-15 06:30:46", "author_id": [ 32165, "Romuald GRUSON" ], "email_from": "\"Romuald GRUSON\" ", "message_type": "notification", "parent_id": false, "subtype_id": [ 2, "Note" ], "subject": false, "tracking_value_ids": [ 179729 ], "attachment_ids": [] }, { "id": 229692, "body": "", "date": "2025-04-15 06:30:49", "author_id": [ 32165, "Romuald GRUSON" ], "email_from": "\"Romuald GRUSON\" ", "message_type": "notification", "parent_id": [ 229687, "[T11178] Bug BRG-LAB" ], "subtype_id": [ 16, "Task Created" ], "subject": false, "tracking_value_ids": [ 179730 ], "attachment_ids": [] }, { "id": 229809, "body": "

Appel => ok modification du filtre => OK

", "date": "2025-04-15 13:29:43", "author_id": [ 32165, "Romuald GRUSON" ], "email_from": "\"Romuald GRUSON\" ", "message_type": "comment", "parent_id": [ 229687, "[T11178] Bug BRG-LAB" ], "subtype_id": [ 2, "Note" ], "subject": false, "tracking_value_ids": [], "attachment_ids": [] }, { "id": 229810, "body": "", "date": "2025-04-15 13:29:46", "author_id": [ 32165, "Romuald GRUSON" ], "email_from": "\"Romuald GRUSON\" ", "message_type": "notification", "parent_id": [ 229687, "[T11178] Bug BRG-LAB" ], "subtype_id": [ 19, "Stage Changed" ], "subject": false, "tracking_value_ids": [ 179853 ], "attachment_ids": [] } ] }