{ "ticket_id": 194, "ticket_code": "T0182", "message_metadata": { "11521": { "is_system": false, "is_stage_change": false, "is_forwarded": false, "is_duplicate": false }, "11522": { "is_system": true, "is_stage_change": false, "is_forwarded": false, "is_duplicate": false, "excluded": "system_message" }, "11523": { "is_system": true, "is_stage_change": false, "is_forwarded": false, "is_duplicate": false, "excluded": "system_message" }, "11520": { "is_system": true, "is_stage_change": true, "is_forwarded": false, "is_duplicate": false }, "11525": { "is_system": true, "is_stage_change": false, "is_forwarded": false, "is_duplicate": false, "excluded": "system_message" }, "11526": { "is_system": true, "is_stage_change": true, "is_forwarded": false, "is_duplicate": false }, "11527": { "is_system": true, "is_stage_change": false, "is_forwarded": false, "is_duplicate": false, "excluded": "system_message" }, "11652": { "is_system": true, "is_stage_change": false, "is_forwarded": false, "is_duplicate": false, "excluded": "system_message" }, "11949": { "is_system": true, "is_stage_change": true, "is_forwarded": false, "is_duplicate": false }, "11970": { "is_system": false, "is_stage_change": false, "is_forwarded": false, "is_duplicate": false }, "11971": { "is_system": true, "is_stage_change": false, "is_forwarded": false, "is_duplicate": false, "excluded": "system_message" }, "11972": { "is_system": true, "is_stage_change": true, "is_forwarded": false, "is_duplicate": false }, "12031": { "is_system": true, "is_stage_change": false, "is_forwarded": false, "is_duplicate": false, "excluded": "system_message" }, "12190": { "is_system": true, "is_stage_change": true, "is_forwarded": false, "is_duplicate": false } }, "messages": [ { "id": 11521, "body": "

\r\n\r\n

\r\n
\r\n

Bonjour,

\r\n

 

\r\n

Je vous contact par ce mail car cela ne marche pas depuis le logiciel sur notre serveur\r\n

\r\n

 

\r\n

Le pblm est que lors de l’ajout du tamis 0.063mm dans l’analyse granulométrique NFP 94-056 ou NF EN ISO 17892-4 le calcul en se fait pas.

\r\n

 

\r\n

Merci

\r\n

\r\n

 

\r\n

 

\r\n

 

\r\n

Cordialement,

\r\n

 

\r\n

\"Signature

\r\n

_______________________________________________         \r\n

\r\n

\"Cyril\r\n BERTONECHE

\r\n

Responsable Laboratoire                                          \r\n

\r\n

Sogea Satom Guinée Equatoriale

\r\n

\"cid:image002.png@01D4D8B0.ECA929E0\"

\r\n

 

\r\n
\r\n\r\n", "date": "2020-05-08 14:41:56", "author_id": [ 6807, "SOGEA SATOM CÔTE D'IVOIRE, Cyril BERTONECHE" ], "email_from": "BERTONECHE Cyril ", "message_type": "email", "parent_id": [ 11520, "[T0182] Pblm BRG LAB" ], "subtype_id": [ 1, "Discussions" ], "subject": "Pblm BRG LAB", "tracking_value_ids": [], "attachment_ids": [ 32474, 32472, 32470, 32469, 32467, 32465 ] }, { "id": 11522, "body": "", "date": "2020-05-08 14:46:58", "author_id": [ 2, "OdooBot" ], "email_from": "\"OdooBot\" ", "message_type": "notification", "parent_id": false, "subtype_id": [ 2, "Note" ], "subject": false, "tracking_value_ids": [ 2054 ], "attachment_ids": [] }, { "id": 11523, "body": "", "date": "2020-05-08 14:46:58", "author_id": [ 2, "OdooBot" ], "email_from": "\"OdooBot\" ", "message_type": "notification", "parent_id": false, "subtype_id": [ 2, "Note" ], "subject": false, "tracking_value_ids": [ 2055 ], "attachment_ids": [] }, { "id": 11520, "body": "", "date": "2020-05-08 14:46:58", "author_id": [ 2, "OdooBot" ], "email_from": "\"OdooBot\" ", "message_type": "notification", "parent_id": false, "subtype_id": [ 16, "Task Created" ], "subject": false, "tracking_value_ids": [ 2049, 2050, 2051, 2052, 2053 ], "attachment_ids": [] }, { "id": 11525, "body": "", "date": "2020-05-11 06:47:08", "author_id": [ 10288, "CBAO S.A.R.L., Youness BENDEQ" ], "email_from": "\"Youness BENDEQ\" ", "message_type": "notification", "parent_id": false, "subtype_id": [ 2, "Note" ], "subject": false, "tracking_value_ids": [ 2057 ], "attachment_ids": [] }, { "id": 11526, "body": "", "date": "2020-05-11 06:47:10", "author_id": [ 10288, "CBAO S.A.R.L., Youness BENDEQ" ], "email_from": "\"Youness BENDEQ\" ", "message_type": "notification", "parent_id": [ 11520, "[T0182] Pblm BRG LAB" ], "subtype_id": [ 16, "Task Created" ], "subject": false, "tracking_value_ids": [ 2058 ], "attachment_ids": [] }, { "id": 11527, "body": "", "date": "2020-05-11 06:48:52", "author_id": [ 10288, "CBAO S.A.R.L., Youness BENDEQ" ], "email_from": "\"Youness BENDEQ\" ", "message_type": "notification", "parent_id": false, "subtype_id": [ 2, "Note" ], "subject": false, "tracking_value_ids": [ 2059 ], "attachment_ids": [] }, { "id": 11652, "body": "
\n

\n Appeler fait\n par Youness BENDEQ:\n Appeler pour diag\n

\n


\n
\n Commentaire\n

Pas de réponse => email envoyé

\n
\n
\n ", "date": "2020-05-13 07:54:41", "author_id": [ 10288, "CBAO S.A.R.L., Youness BENDEQ" ], "email_from": "\"Youness BENDEQ\" ", "message_type": "notification", "parent_id": [ 11520, "[T0182] Pblm BRG LAB" ], "subtype_id": [ 3, "Activities" ], "subject": "Re: [T0182] Pb de calcul lors de l’ajout du tamis 0.063mm dans l’analyse granulométrique", "tracking_value_ids": [], "attachment_ids": [] }, { "id": 11949, "body": "", "date": "2020-05-19 06:58:51", "author_id": [ 10288, "CBAO S.A.R.L., Youness BENDEQ" ], "email_from": "\"Youness BENDEQ\" ", "message_type": "notification", "parent_id": [ 11520, "[T0182] Pblm BRG LAB" ], "subtype_id": [ 19, "Stage Changed" ], "subject": false, "tracking_value_ids": [ 2586 ], "attachment_ids": [] }, { "id": 11970, "body": "

Bonjour,
Le problème de passant qui remonte à 100% sur le dernier tamis est corrigé lors de la mise à jour disponible depuis ce matin.
Je reste à votre disposition pour toute explication ou demande supplémentaire.
L'objectif du Support Technique est de vous aider : n'hésitez jamais à nous contacter si vous rencontrez une difficulté, ou pour nous soumettre une ou des suggestions d'amélioration de nos logiciels ou de nos méthodes.
Cordialement.

Support Technique - CBAO
www.cbao.fr
80 rue Louis Braille
66000 PERPIGNAN
support@cbao.fr
Tél : 04 68 64 15 31
Fax : 04 68 64 31 69

", "date": "2020-05-19 07:47:29", "author_id": [ 10288, "CBAO S.A.R.L., Youness BENDEQ" ], "email_from": "\"Youness BENDEQ\" ", "message_type": "comment", "parent_id": [ 11520, "[T0182] Pblm BRG LAB" ], "subtype_id": [ 1, "Discussions" ], "subject": "Re: [T0182] Pb de calcul lors de l’ajout du tamis 0.063mm dans l’analyse granulométrique", "tracking_value_ids": [], "attachment_ids": [] }, { "id": 11971, "body": "", "date": "2020-05-19 07:47:36", "author_id": [ 10288, "CBAO S.A.R.L., Youness BENDEQ" ], "email_from": "\"Youness BENDEQ\" ", "message_type": "notification", "parent_id": [ 11520, "[T0182] Pblm BRG LAB" ], "subtype_id": [ 18, "Task Ready" ], "subject": false, "tracking_value_ids": [ 2603 ], "attachment_ids": [] }, { "id": 11972, "body": "", "date": "2020-05-19 07:47:38", "author_id": [ 10288, "CBAO S.A.R.L., Youness BENDEQ" ], "email_from": "\"Youness BENDEQ\" ", "message_type": "notification", "parent_id": [ 11520, "[T0182] Pblm BRG LAB" ], "subtype_id": [ 16, "Task Created" ], "subject": false, "tracking_value_ids": [ 2604, 2605 ], "attachment_ids": [] }, { "id": 12031, "body": "", "date": "2020-05-19 09:49:20", "author_id": [ 10288, "CBAO S.A.R.L., Youness BENDEQ" ], "email_from": "\"Youness BENDEQ\" ", "message_type": "notification", "parent_id": [ 11520, "[T0182] Pblm BRG LAB" ], "subtype_id": [ 18, "Task Ready" ], "subject": false, "tracking_value_ids": [ 2692 ], "attachment_ids": [] }, { "id": 12190, "body": "", "date": "2020-05-20 14:29:28", "author_id": [ 10288, "CBAO S.A.R.L., Youness BENDEQ" ], "email_from": "\"Youness BENDEQ\" ", "message_type": "notification", "parent_id": [ 11520, "[T0182] Pblm BRG LAB" ], "subtype_id": [ 19, "Stage Changed" ], "subject": false, "tracking_value_ids": [ 2846, 2847 ], "attachment_ids": [] } ] }