{ "ticket_summary": { "id": 136, "code": "T0124", "name": "Demande d 'assistance technique", "project_id": 3, "project_name": "Demandes", "stage_id": 8, "stage_name": "Clôturé", "date_extraction": "2025-04-08T16:38:38.573667" }, "metadata": { "message_count": { "total": 25, "processed": 11, "excluded": 14 }, "cleaning_strategy": "standard", "cleaning_config": { "preserve_links": true, "preserve_images": true, "strategy": "html2text" } }, "messages": [ { "id": 10813, "body": "Bonjour,\n\nNous sollicitions une assistance technique sur notre poste de travail CBAO suite au dysfonctionnement actuellement constaté.\n\nEn effet plusieurs messages d'erreur s'affichent très souvent entre le démarrage de l'application BRG-LAB et la saisies des données identifiant et mot de passe.\n\nDepuis plus d'un mois nous n'avions plus accès au logiciel pour défaut d'activation de la licence.\n\nActuellement les licences seraient actives mais nous observons tout de même une répétition des messages d'erreur et un accès impossible à la plateforme de travail .\n\nNous comptons sur votre diligence pour réparer la situation.\n\ncordialement. \n\nFOKOU TESAHA Duplex\n\nIngénieur de conception de Génie Civil et Urbain \n\nTel:(+237)6 94 83 97 13", "date": "2020-03-30 10:57:36", "author_id": false, "email_from": "DUPLEX FOKOU ", "message_type": "email", "parent_id": [ 10812, "[T0124] Demande d 'assistance technique" ], "subtype_id": [ 1, "Discussions" ], "subject": "Demande d 'assistance technique", "tracking_value_ids": [], "attachment_ids": [], "is_system": false, "is_stage_change": false, "is_forwarded": false, "is_duplicate": false, "body_original": "
Bonjour,
Nous sollicitions une assistance technique  sur notre poste de travail CBAO suite au dysfonctionnement actuellement constaté.
En effet plusieurs messages d'erreur s'affichent très souvent  entre le démarrage de l'application BRG-LAB et la saisies des données identifiant et mot de passe.
Depuis plus d'un mois nous n'avions plus accès au logiciel pour défaut d'activation de la licence.
Actuellement les licences seraient  actives mais nous observons tout de même une répétition des messages d'erreur et un accès impossible  à la plateforme de travail .
Nous comptons sur votre diligence pour réparer la situation.
cordialement.
FOKOU TESAHA Duplex
Ingénieur de conception de
 Génie Civil et Urbain
Tel:(+237)6 94 83 97 13
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