#!/usr/bin/env python3 import os import sys import json import logging import argparse from datetime import datetime from .ticket_manager import TicketManager from .auth_manager import get_auth_manager, get_output_dir from core.utils import setup_logging, log_separator def retrieve_ticket(ticket_code, output=None, config_file="config.json", verbose=False): # Configurer la journalisation log_level = logging.DEBUG if verbose else logging.INFO setup_logging(log_level, "retrieve_ticket.log") # Obtenir le gestionnaire d'authentification auth_manager = get_auth_manager(config_file) if not auth_manager: logging.error("Impossible d'obtenir le gestionnaire d'authentification Odoo") return None # Définir le répertoire de sortie output_base = output or get_output_dir(config_file) output_dir = os.path.join(output_base, f"ticket_{ticket_code}") # Créer le répertoire de sortie spécifique au ticket timestamp = datetime.now().strftime("%Y%m%d_%H%M%S") ticket_dir = os.path.join(output_dir, f"{ticket_code}_{timestamp}") os.makedirs(ticket_dir, exist_ok=True) logging.info(f"Extraction du ticket {ticket_code}") log_separator() try: # Extraire les données du ticket ticket_manager = TicketManager(auth_manager) result = ticket_manager.extract_ticket_data(ticket_code, ticket_dir) if not result: logging.error(f"Échec de l'extraction du ticket {ticket_code}") return None # Afficher le résumé log_separator() logging.info(f"Extraction terminée avec succès") logging.info(f"Ticket: {ticket_code}") logging.info(f"Répertoire: {ticket_dir}") logging.info(f"Messages traités: {result.get('messages_count', 0)}") logging.info(f"Pièces jointes: {result.get('attachments_count', 0)}") log_separator() # Générer un rapport de fin summary = { "timestamp": timestamp, "ticket_code": ticket_code, "output_directory": ticket_dir, "message_count": result.get("messages_count", 0), "attachment_count": result.get("attachments_count", 0), "files_created": [ os.path.basename(result.get("ticket_info", "")), os.path.basename(result.get("ticket_summary", "")), os.path.basename(result.get("messages_file", "")), os.path.basename(result.get("ticket_data_file", "")) ] } summary_path = os.path.join(ticket_dir, "extraction_summary.json") with open(summary_path, 'w', encoding='utf-8') as f: json.dump(summary, f, indent=2, ensure_ascii=False) print(f"\nExtraction du ticket {ticket_code} terminée avec succès.") print(f"Les données ont été sauvegardées dans: {ticket_dir}") return ticket_dir except Exception as e: logging.exception(f"Une erreur est survenue: {e}") return None def parse_arguments(): parser = argparse.ArgumentParser(description="Récupère un ticket Odoo par son code et extrait ses données.") parser.add_argument("ticket_code", help="Code du ticket à extraire") parser.add_argument("--output", "-o", help="Répertoire de sortie", default=None) parser.add_argument("--config", "-c", help="Fichier de configuration", default="config.json") parser.add_argument("--verbose", "-v", action="store_true", help="Mode verbeux") return parser.parse_args() def main(): args = parse_arguments() result = retrieve_ticket( ticket_code=args.ticket_code, output=args.output, config_file=args.config, verbose=args.verbose ) if not result: sys.exit(1) if __name__ == "__main__": main()