{ "ticket_id": 11078, "ticket_code": "T11099", "message_metadata": { "228170": { "is_system": false, "is_stage_change": false, "is_forwarded": false, "is_duplicate": false }, "228169": { "is_system": true, "is_stage_change": true, "is_forwarded": false, "is_duplicate": false }, "228171": { "is_system": true, "is_stage_change": false, "is_forwarded": false, "is_duplicate": false, "excluded": "system_message" }, "228177": { "is_system": true, "is_stage_change": false, "is_forwarded": false, "is_duplicate": false, "excluded": "system_message" }, "228178": { "is_system": true, "is_stage_change": false, "is_forwarded": false, "is_duplicate": false }, "228179": { "is_system": true, "is_stage_change": true, "is_forwarded": false, "is_duplicate": false }, "228180": { "is_system": true, "is_stage_change": false, "is_forwarded": false, "is_duplicate": false, "excluded": "system_message" } }, "messages": [ { "id": 228170, "body": "\r\n\r\n\r\nVeuillez trouver ci-dessous le suivi de vos appels.

\r\n\"Message\" Message : le 24/03/2025 à 10:24

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NomSOCIéTé MILHAU
PrénomMr meric patrice
Adresse mail pas concerné
Panne -un autre utilisateur est sur le site-
Rv message répondeur
Ticket non
MessageMessage pour : support Technique / support--bonjour, mr meric patrice de la société milhau souhaite etre recontacté car il n arrive pas a rentrer sur son site il est noté -un autre utilisateur est sur le site-, or il est le seul a avoir les codes, il est inquiet. myriam



Adresse
Tél06-87-16-95-47
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Vos appels sur Flux RSS : Cliquez ici
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Cordialement

\r\n\r\n
\"Agenda5\"
Agenda5
\r\n
", "date": "2025-03-24 09:28:22", "author_id": [ 31768, "vocalia" ], "email_from": "vocalia@a5serv.fr", "message_type": "email", "parent_id": [ 228169, "[T11099] cbao_support_technique - Message : SOCI�T� MILHAU Mr meric patrice " ], "subtype_id": [ 1, "Discussions" ], "subject": "cbao_support_technique - Message : SOCI�T� MILHAU Mr meric patrice ", "tracking_value_ids": [], "attachment_ids": [] }, { "id": 228169, "body": "", "date": "2025-03-24 09:32:13", "author_id": [ 2, "OdooBot" ], "email_from": "\"OdooBot\" ", "message_type": "notification", "parent_id": false, "subtype_id": [ 16, "Task Created" ], "subject": false, "tracking_value_ids": [ 178215, 178216, 178217, 178218, 178219 ], "attachment_ids": [] }, { "id": 228171, "body": "", "date": "2025-03-24 09:32:13", "author_id": [ 2, "OdooBot" ], "email_from": "\"OdooBot\" ", "message_type": "notification", "parent_id": false, "subtype_id": [ 2, "Note" ], "subject": false, "tracking_value_ids": [ 178220 ], "attachment_ids": [] }, { "id": 228177, "body": "", "date": "2025-03-24 09:43:45", "author_id": [ 28961, "Fabien LAFAY" ], "email_from": "\"Fabien LAFAY\" ", "message_type": "notification", "parent_id": false, "subtype_id": [ 2, "Note" ], "subject": false, "tracking_value_ids": [ 178221 ], "attachment_ids": [] }, { "id": 228178, "body": "

Contacté par téléphone. Pb résolu

", "date": "2025-03-24 09:49:42", "author_id": [ 28961, "Fabien LAFAY" ], "email_from": "\"Fabien LAFAY\" ", "message_type": "comment", "parent_id": [ 228169, "[T11099] cbao_support_technique - Message : SOCI�T� MILHAU Mr meric patrice " ], "subtype_id": [ 2, "Note" ], "subject": false, "tracking_value_ids": [], "attachment_ids": [] }, { "id": 228179, "body": "", "date": "2025-03-24 09:49:45", "author_id": [ 28961, "Fabien LAFAY" ], "email_from": "\"Fabien LAFAY\" ", "message_type": "notification", "parent_id": [ 228169, "[T11099] cbao_support_technique - Message : SOCI�T� MILHAU Mr meric patrice " ], "subtype_id": [ 19, "Stage Changed" ], "subject": false, "tracking_value_ids": [ 178222 ], "attachment_ids": [] }, { "id": 228180, "body": "", "date": "2025-03-24 09:49:47", "author_id": [ 28961, "Fabien LAFAY" ], "email_from": "\"Fabien LAFAY\" ", "message_type": "notification", "parent_id": false, "subtype_id": [ 2, "Note" ], "subject": false, "tracking_value_ids": [ 178223 ], "attachment_ids": [] } ] }