{ "ticket_id": 11097, "ticket_code": "T11118", "message_metadata": { "228408": { "is_system": false, "is_stage_change": false, "is_forwarded": false, "is_duplicate": false }, "228409": { "is_system": true, "is_stage_change": false, "is_forwarded": false, "is_duplicate": false, "excluded": "system_message" }, "228407": { "is_system": true, "is_stage_change": true, "is_forwarded": false, "is_duplicate": false }, "228414": { "is_system": true, "is_stage_change": false, "is_forwarded": false, "is_duplicate": false, "excluded": "system_message" }, "228415": { "is_system": true, "is_stage_change": false, "is_forwarded": false, "is_duplicate": false, "excluded": "system_message" }, "228416": { "is_system": true, "is_stage_change": true, "is_forwarded": false, "is_duplicate": false }, "228417": { "is_system": true, "is_stage_change": true, "is_forwarded": false, "is_duplicate": false }, "228503": { "is_system": true, "is_stage_change": false, "is_forwarded": false, "is_duplicate": false, "excluded": "system_message" }, "228513": { "is_system": false, "is_stage_change": false, "is_forwarded": true, "is_duplicate": false }, "228515": { "is_system": true, "is_stage_change": true, "is_forwarded": false, "is_duplicate": false }, "228514": { "is_system": true, "is_stage_change": false, "is_forwarded": false, "is_duplicate": false, "excluded": "system_message" }, "229696": { "is_system": true, "is_stage_change": true, "is_forwarded": false, "is_duplicate": false } }, "messages": [ { "id": 228408, "body": "\r\n\r\n\r\nVeuillez trouver ci-dessous le suivi de vos appels.

\r\n\"Message\" Message : le 27/03/2025 à 13:21

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NomSOCIéTé BHR BéTON
PrénomMr Tondeux
Adresse mail oui
Panne éprouvettes s enregistrant en duplica et ne peuvent pas être supprimées
Rv message répondeur
Ticket non
MessageMessage pour : support Technique / support--
bonjour, il a les mêmes soucis depuis 2 semaines. Marie-Anne /



Adresse
Tél06-60-36-11-22
E-mail mathis.tourneux@bhrbeton.com
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Vos appels sur Flux RSS : Cliquez ici
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Cordialement

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\"Agenda5\"
Agenda5
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", "date": "2025-03-27 12:23:44", "author_id": [ 31768, "vocalia" ], "email_from": "vocalia@a5serv.fr", "message_type": "email", "parent_id": [ 228407, "[T11118] cbao_support_technique - Message : SOCI�T� BHR B�TON Mr Tondeux" ], "subtype_id": [ 1, "Discussions" ], "subject": "cbao_support_technique - Message : SOCI�T� BHR B�TON Mr Tondeux", "tracking_value_ids": [], "attachment_ids": [] }, { "id": 228409, "body": "", "date": "2025-03-27 12:26:47", "author_id": [ 2, "OdooBot" ], "email_from": "\"OdooBot\" ", "message_type": "notification", "parent_id": false, "subtype_id": [ 2, "Note" ], "subject": false, "tracking_value_ids": [ 178446 ], "attachment_ids": [] }, { "id": 228407, "body": "", "date": "2025-03-27 12:26:47", "author_id": [ 2, "OdooBot" ], "email_from": "\"OdooBot\" ", "message_type": "notification", "parent_id": false, "subtype_id": [ 16, "Task Created" ], "subject": false, "tracking_value_ids": [ 178441, 178442, 178443, 178444, 178445 ], "attachment_ids": [] }, { "id": 228414, "body": "", "date": "2025-03-27 13:12:28", "author_id": [ 28961, "Fabien LAFAY" ], "email_from": "\"Fabien LAFAY\" ", "message_type": "notification", "parent_id": false, "subtype_id": [ 2, "Note" ], "subject": false, "tracking_value_ids": [ 178451 ], "attachment_ids": [] }, { "id": 228415, "body": "", "date": "2025-03-27 13:12:30", "author_id": [ 28961, "Fabien LAFAY" ], "email_from": "\"Fabien LAFAY\" ", "message_type": "notification", "parent_id": false, "subtype_id": [ 2, "Note" ], "subject": false, "tracking_value_ids": [ 178452 ], "attachment_ids": [] }, { "id": 228416, "body": "", "date": "2025-03-27 13:12:30", "author_id": [ 28961, "Fabien LAFAY" ], "email_from": "\"Fabien LAFAY\" ", "message_type": "notification", "parent_id": [ 228407, "[T11118] cbao_support_technique - Message : SOCI�T� BHR B�TON Mr Tondeux" ], "subtype_id": [ 19, "Stage Changed" ], "subject": false, "tracking_value_ids": [ 178453, 178454 ], "attachment_ids": [] }, { "id": 228417, "body": "", "date": "2025-03-27 13:12:31", "author_id": [ 28961, "Fabien LAFAY" ], "email_from": "\"Fabien LAFAY\" ", "message_type": "notification", "parent_id": [ 228407, "[T11118] cbao_support_technique - Message : SOCI�T� BHR B�TON Mr Tondeux" ], "subtype_id": [ 16, "Task Created" ], "subject": false, "tracking_value_ids": [ 178455 ], "attachment_ids": [] }, { "id": 228503, "body": "", "date": "2025-03-31 06:44:12", "author_id": [ 32165, "Romuald GRUSON" ], "email_from": "\"Romuald GRUSON\" ", "message_type": "notification", "parent_id": false, "subtype_id": [ 2, "Note" ], "subject": false, "tracking_value_ids": [ 178526 ], "attachment_ids": [] }, { "id": 228513, "body": "

Bonjour,

Il nous semblait que, depuis la mise à jour déployée en cours de semaine passée, l'incident était résolu. Pouvez-vous nous communiquer un numéro d'échantillon ou toute autre information (capture d'écran, image…) qui nous permettrait d'avancer dans la recherche de ce dysfonctionnement ?

Je reste à votre entière disposition pour toute information complémentaire.

Cordialement,

---

Support technique
 

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\"CBAO

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Afin d'assurer une meilleure traçabilité et vous garantir une prise en charge optimale, nous vous invitons à envoyer vos demandes d'assistance technique à support@cbao.fr
L'objectif du Support Technique est de vous aider : si vous rencontrez une difficulté, ou pour nous soumettre une ou des suggestions d'amélioration de nos logiciels ou de nos méthodes. Notre service est ouvert du lundi au vendredi de 9h à 12h et de 14h à 18h. Dès réception, un technicien prendra en charge votre demande et au besoin vous rappellera.

Confidentialité : Ce courriel contient des informations confidentielles exclusivement réservées au destinataire mentionné. Si vous deviez recevoir cet e-mail par erreur, merci d’en avertir immédiatement l’expéditeur et de le supprimer de votre système informatique. Au cas où vous ne seriez pas destinataire de ce message, veuillez noter que sa divulgation, sa copie ou tout acte en rapport avec la communication du contenu des informations est strictement interdit.

", "date": "2025-03-31 07:20:23", "author_id": [ 32165, "Romuald GRUSON" ], "email_from": "support@cbao.fr", "message_type": "comment", "parent_id": [ 228407, "[T11118] cbao_support_technique - Message : SOCI�T� BHR B�TON Mr Tondeux" ], "subtype_id": [ 1, "Discussions" ], "subject": "Re: [T11118] - Duplication éprouvettes", "tracking_value_ids": [], "attachment_ids": [] }, { "id": 228515, "body": "", "date": "2025-03-31 07:20:26", "author_id": [ 32165, "Romuald GRUSON" ], "email_from": "\"Romuald GRUSON\" ", "message_type": "notification", "parent_id": [ 228407, "[T11118] cbao_support_technique - Message : SOCI�T� BHR B�TON Mr Tondeux" ], "subtype_id": [ 19, "Stage Changed" ], "subject": false, "tracking_value_ids": [ 178543, 178544 ], "attachment_ids": [] }, { "id": 228514, "body": "", "date": "2025-03-31 07:20:26", "author_id": [ 32165, "Romuald GRUSON" ], "email_from": "\"Romuald GRUSON\" ", "message_type": "notification", "parent_id": false, "subtype_id": [ 2, "Note" ], "subject": false, "tracking_value_ids": [ 178542 ], "attachment_ids": [] }, { "id": 229696, "body": "", "date": "2025-04-15 06:32:34", "author_id": [ 32165, "Romuald GRUSON" ], "email_from": "\"Romuald GRUSON\" ", "message_type": "notification", "parent_id": [ 228407, "[T11118] cbao_support_technique - Message : SOCI�T� BHR B�TON Mr Tondeux" ], "subtype_id": [ 19, "Stage Changed" ], "subject": false, "tracking_value_ids": [ 179733 ], "attachment_ids": [] } ] }