{ "ticket_summary": { "id": 11157, "code": "T11178", "name": "Bug BRG-LAB", "project_id": 3, "project_name": "Demandes", "stage_id": 8, "stage_name": "Clôturé", "date_extraction": "2025-04-16T10:32:59.984144" }, "metadata": { "message_count": { "total": 6, "processed": 5, "excluded": 1 }, "cleaning_strategy": "standard", "cleaning_config": { "preserve_links": true, "preserve_images": true, "strategy": "html2text", "preserve_doc_links": true } }, "messages": [ { "id": 229688, "body": "Bonjour,\nJe rencontre un problème sur la plateforme BRG-LAB. J'ai entré deux échantillons que je ne retrouve pas sur la plateforme et les échantillons sont dans un ordre désordonné. Pouvez-vous me contacter afin de trouver une solution?\nCordialement,\n--", "date": "2025-04-14 16:57:24", "author_id": [ 26471, "BETON KAZ GUYANE, Raphael PAPILLON" ], "email_from": "\"Raphaël PAPILLON\" ", "message_type": "email", "parent_id": [ 229687, "[T11178] Bug BRG-LAB" ], "subtype_id": [ 1, "Discussions" ], "subject": "Bug BRG-LAB", "tracking_value_ids": [], "attachment_ids": [], "is_system": false, "is_stage_change": false, "is_forwarded": false, "is_duplicate": false, "body_original": "
Bonjour,

Je rencontre un problème sur la plateforme BRG-LAB. J'ai entré deux échantillons que je ne retrouve pas sur la plateforme et les échantillons sont dans un ordre désordonné. Pouvez-vous me contacter afin de trouver une solution? 

Cordialement,

--

\r\n", "author_details": { "name": "Raphael PAPILLON", "email": "r.papillon@betonkaz.com", "is_system": false, "id": 26471, "phone": false, "function": "Responsable Qualité et Laboratoire", "company_id": [ 1, "CBAO S.A.R.L." ] } }, { "id": 229687, "body": "", "date": "2025-04-14 17:02:03", "author_id": [ 2, "OdooBot" ], "email_from": "\"OdooBot\" ", "message_type": "notification", "parent_id": false, "subtype_id": [ 16, "Task Created" ], "subject": false, "tracking_value_ids": [ 179719, 179720, 179721, 179722, 179723 ], "attachment_ids": [], "is_system": true, "is_stage_change": true, "is_forwarded": false, "is_duplicate": false, "author_details": { "name": "OdooBot", "email": "odoobot@example.com", "is_system": true, "id": 2, "phone": false, "function": false, "company_id": [ 1, "CBAO S.A.R.L." ] } }, { "id": 229692, "body": "", "date": "2025-04-15 06:30:49", "author_id": [ 32165, "Romuald GRUSON" ], "email_from": "\"Romuald GRUSON\" ", "message_type": "notification", "parent_id": [ 229687, "[T11178] Bug BRG-LAB" ], "subtype_id": [ 16, "Task Created" ], "subject": false, "tracking_value_ids": [ 179730 ], "attachment_ids": [], "is_system": true, "is_stage_change": true, "is_forwarded": false, "is_duplicate": false, "author_details": { "name": "Romuald GRUSON", "email": "romuald@mail.cbao.fr", "is_system": false, "id": 32165, "phone": false, "function": false, "company_id": [ 1, "CBAO S.A.R.L." ] } }, { "id": 229809, "body": "Appel => ok modification du filtre => OK", "date": "2025-04-15 13:29:43", "author_id": [ 32165, "Romuald GRUSON" ], "email_from": "\"Romuald GRUSON\" ", "message_type": "comment", "parent_id": [ 229687, "[T11178] Bug BRG-LAB" ], "subtype_id": [ 2, "Note" ], "subject": false, "tracking_value_ids": [], "attachment_ids": [], "is_system": true, "is_stage_change": false, "is_forwarded": false, "is_duplicate": false, "body_original": "

Appel => ok modification du filtre => OK

", "author_details": { "name": "Romuald GRUSON", "email": "romuald@mail.cbao.fr", "is_system": false, "id": 32165, "phone": false, "function": false, "company_id": [ 1, "CBAO S.A.R.L." ] } }, { "id": 229810, "body": "", "date": "2025-04-15 13:29:46", "author_id": [ 32165, "Romuald GRUSON" ], "email_from": "\"Romuald GRUSON\" ", "message_type": "notification", "parent_id": [ 229687, "[T11178] Bug BRG-LAB" ], "subtype_id": [ 19, "Stage Changed" ], "subject": false, "tracking_value_ids": [ 179853 ], "attachment_ids": [], "is_system": true, "is_stage_change": true, "is_forwarded": false, "is_duplicate": false, "author_details": { "name": "Romuald GRUSON", "email": "romuald@mail.cbao.fr", "is_system": false, "id": 32165, "phone": false, "function": false, "company_id": [ 1, "CBAO S.A.R.L." ] } } ] }