{ "ticket_summary": { "id": 11078, "code": "T11099", "name": "MAJ", "project_id": 3, "project_name": "Demandes", "stage_id": 8, "stage_name": "Clôturé", "date_extraction": "2025-04-29T09:37:18.106846" }, "metadata": { "message_count": { "total": 7, "processed": 4, "excluded": 3 }, "cleaning_strategy": "standard", "cleaning_config": { "preserve_links": true, "preserve_images": true, "strategy": "html2text", "preserve_doc_links": true } }, "messages": [ { "id": 228170, "body": "Veuillez trouver ci-dessous le suivi de vos appels.\nMessage : le 24/03/2025 à 10:24\nNom\nSOCIéTé MILHAU\nPrénom\nMr meric patrice\nAdresse mail\npas concerné\nPanne\n-un autre utilisateur est sur le site-\nRv\nmessage répondeur\nTicket\nnon\nMessage\nMessage pour : support Technique / support--bonjour, mr meric patrice de la société milhau souhaite etre recontacté car il n arrive pas a rentrer sur son site il est noté -un autre utilisateur est sur le site-, or il est le seul a avoir les codes, il est inquiet. myriam\nAdresse\nTél\n06-87-16-95-47\nVos appels sur Flux RSS :\nCliquez ici\nCordialement\nAgenda5", "date": "2025-03-24 09:28:22", "author_id": [ 31768, "vocalia" ], "email_from": "vocalia@a5serv.fr", "message_type": "email", "parent_id": [ 228169, "[T11099] cbao_support_technique - Message : SOCI�T� MILHAU Mr meric patrice " ], "subtype_id": [ 1, "Discussions" ], "subject": "cbao_support_technique - Message : SOCI�T� MILHAU Mr meric patrice ", "tracking_value_ids": [], "attachment_ids": [], "is_system": false, "is_stage_change": false, "is_forwarded": false, "is_duplicate": false, "body_original": "\r\n\r\n\r\nVeuillez trouver ci-dessous le suivi de vos appels.

\r\n\"Message\" Message : le 24/03/2025 à 10:24

\r\n\r\n\r\n
NomSOCIéTé MILHAU
PrénomMr meric patrice
Adresse mail pas concerné
Panne -un autre utilisateur est sur le site-
Rv message répondeur
Ticket non
MessageMessage pour : support Technique / support--bonjour, mr meric patrice de la société milhau souhaite etre recontacté car il n arrive pas a rentrer sur son site il est noté -un autre utilisateur est sur le site-, or il est le seul a avoir les codes, il est inquiet. myriam



Adresse
Tél06-87-16-95-47
\r\n\r\n\r\n\r\n\r\n\r\n
Vos appels sur Flux RSS : Cliquez ici
\r\n\r\n
Cordialement

\r\n\r\n
\"Agenda5\"
Agenda5
\r\n
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Contacté par téléphone. Pb résolu

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