{ "ticket_id": 11076, "ticket_code": "T11097", "message_metadata": { "228093": { "is_system": false, "is_stage_change": false, "is_forwarded": false, "is_duplicate": false }, "228092": { "is_system": true, "is_stage_change": true, "is_forwarded": false, "is_duplicate": false }, "228094": { "is_system": true, "is_stage_change": false, "is_forwarded": false, "is_duplicate": false, "excluded": "system_message" }, "228095": { "is_system": true, "is_stage_change": false, "is_forwarded": false, "is_duplicate": false, "excluded": "system_message" }, "228096": { "is_system": true, "is_stage_change": true, "is_forwarded": false, "is_duplicate": false } }, "messages": [ { "id": 228093, "body": "\r\n\r\n\r\nVeuillez trouver ci-dessous le suivi de vos appels.

\r\n\"Message\" Message : le 21/03/2025 à 14:27

\r\n\r\n\r\n
NomSEAC GUIRAUD
PrénomMme bono claire
Adresse mail oui
Panne probleme logiciel
Rv message répondeur
Ticket non
MessageMessage pour : LAFAY Fabien / urgence --joindre systématiquement Fabien----
Mme BONO de l entreprise SEAC GUIRAUD, voudrait être rappelée au sujet d un problème avec le logiciel qui ne lui sort pas les statistiques de son usine mais d une autre usine. Elsa



Adresse- 31021 TOULOUSE
Tél04-90-57-48-54
Gsm 06-01-08-15-31
\r\n\r\n\r\n\r\n\r\n\r\n
Vos appels sur Flux RSS : Cliquez ici
\r\n\r\n
Cordialement

\r\n\r\n
\"Agenda5\"
Agenda5
\r\n
", "date": "2025-03-21 13:30:18", "author_id": [ 31768, "vocalia" ], "email_from": "vocalia@a5serv.fr", "message_type": "email", "parent_id": [ 228092, "[T11097] cbao_support_technique - Message : SEAC GUIRAUD Mme bono claire " ], "subtype_id": [ 1, "Discussions" ], "subject": "cbao_support_technique - Message : SEAC GUIRAUD Mme bono claire ", "tracking_value_ids": [], "attachment_ids": [] }, { "id": 228092, "body": "", "date": "2025-03-21 13:31:38", "author_id": [ 2, "OdooBot" ], "email_from": "\"OdooBot\" ", "message_type": "notification", "parent_id": false, "subtype_id": [ 16, "Task Created" ], "subject": false, "tracking_value_ids": [ 178147, 178148, 178149, 178150, 178151 ], "attachment_ids": [] }, { "id": 228094, "body": "

Vu pas téléphone

", "date": "2025-03-21 13:55:21", "author_id": [ 32165, "Romuald GRUSON" ], "email_from": "\"Romuald GRUSON\" ", "message_type": "comment", "parent_id": [ 228092, "[T11097] cbao_support_technique - Message : SEAC GUIRAUD Mme bono claire " ], "subtype_id": [ 2, "Note" ], "subject": false, "tracking_value_ids": [], "attachment_ids": [] }, { "id": 228095, "body": "", "date": "2025-03-21 13:55:24", "author_id": [ 32165, "Romuald GRUSON" ], "email_from": "\"Romuald GRUSON\" ", "message_type": "notification", "parent_id": false, "subtype_id": [ 2, "Note" ], "subject": false, "tracking_value_ids": [ 178152 ], "attachment_ids": [] }, { "id": 228096, "body": "", "date": "2025-03-21 13:55:31", "author_id": [ 32165, "Romuald GRUSON" ], "email_from": "\"Romuald GRUSON\" ", "message_type": "notification", "parent_id": [ 228092, "[T11097] cbao_support_technique - Message : SEAC GUIRAUD Mme bono claire " ], "subtype_id": [ 19, "Stage Changed" ], "subject": false, "tracking_value_ids": [ 178153 ], "attachment_ids": [] } ] }