{ "ticket_id": 11119, "ticket_code": "T11140", "message_metadata": { "228838": { "is_system": true, "is_stage_change": true, "is_forwarded": false, "is_duplicate": false }, "228840": { "is_system": true, "is_stage_change": true, "is_forwarded": false, "is_duplicate": false } }, "messages": [ { "id": 228838, "body": "", "date": "2025-04-02 12:25:00", "author_id": [ 30810, "Support Robot" ], "email_from": "\"Support Robot\" ", "message_type": "notification", "parent_id": false, "subtype_id": [ 16, "Task Created" ], "subject": false, "tracking_value_ids": [ 178955, 178956, 178957, 178958, 178959 ], "attachment_ids": [] }, { "id": 228840, "body": "", "date": "2025-04-02 12:49:54", "author_id": [ 32165, "Romuald GRUSON" ], "email_from": "\"Romuald GRUSON\" ", "message_type": "notification", "parent_id": [ 228838, "[T11140] Impossible de prendre en compte un prix dans une formulation" ], "subtype_id": [ 19, "Stage Changed" ], "subject": false, "tracking_value_ids": [ 178960 ], "attachment_ids": [] } ] }