{
  "ticket_id": 11109,
  "ticket_code": "T11130",
  "message_metadata": {
    "228647": {
      "is_system": true,
      "is_stage_change": true,
      "is_forwarded": false,
      "is_duplicate": false
    },
    "228652": {
      "is_system": true,
      "is_stage_change": false,
      "is_forwarded": false,
      "is_duplicate": false,
      "excluded": "system_message"
    },
    "228654": {
      "is_system": true,
      "is_stage_change": true,
      "is_forwarded": false,
      "is_duplicate": false
    },
    "228655": {
      "is_system": true,
      "is_stage_change": false,
      "is_forwarded": false,
      "is_duplicate": false,
      "excluded": "system_message"
    },
    "228656": {
      "is_system": true,
      "is_stage_change": true,
      "is_forwarded": false,
      "is_duplicate": false
    }
  },
  "messages": [
    {
      "id": 228647,
      "body": "",
      "date": "2025-04-01 08:00:11",
      "author_id": [
        30810,
        "Support Robot"
      ],
      "email_from": "\"Support Robot\" <quentin.faivre30@gmail.com>",
      "message_type": "notification",
      "parent_id": false,
      "subtype_id": [
        16,
        "Task Created"
      ],
      "subject": false,
      "tracking_value_ids": [
        178649,
        178650,
        178651,
        178652,
        178653
      ],
      "attachment_ids": []
    },
    {
      "id": 228652,
      "body": "",
      "date": "2025-04-01 09:02:31",
      "author_id": [
        32165,
        "Romuald GRUSON"
      ],
      "email_from": "\"Romuald GRUSON\" <romuald@mail.cbao.fr>",
      "message_type": "notification",
      "parent_id": false,
      "subtype_id": [
        2,
        "Note"
      ],
      "subject": false,
      "tracking_value_ids": [
        178655
      ],
      "attachment_ids": []
    },
    {
      "id": 228654,
      "body": "",
      "date": "2025-04-01 09:02:33",
      "author_id": [
        32165,
        "Romuald GRUSON"
      ],
      "email_from": "\"Romuald GRUSON\" <romuald@mail.cbao.fr>",
      "message_type": "notification",
      "parent_id": [
        228647,
        "[T11130] sondages dans le désordre"
      ],
      "subtype_id": [
        16,
        "Task Created"
      ],
      "subject": false,
      "tracking_value_ids": [
        178656
      ],
      "attachment_ids": []
    },
    {
      "id": 228655,
      "body": "<p>doublon</p>",
      "date": "2025-04-01 09:49:49",
      "author_id": [
        32165,
        "Romuald GRUSON"
      ],
      "email_from": "\"Romuald GRUSON\" <romuald@mail.cbao.fr>",
      "message_type": "comment",
      "parent_id": [
        228647,
        "[T11130] sondages dans le désordre"
      ],
      "subtype_id": [
        2,
        "Note"
      ],
      "subject": false,
      "tracking_value_ids": [],
      "attachment_ids": []
    },
    {
      "id": 228656,
      "body": "",
      "date": "2025-04-01 09:49:55",
      "author_id": [
        32165,
        "Romuald GRUSON"
      ],
      "email_from": "\"Romuald GRUSON\" <romuald@mail.cbao.fr>",
      "message_type": "notification",
      "parent_id": [
        228647,
        "[T11130] sondages dans le désordre"
      ],
      "subtype_id": [
        19,
        "Stage Changed"
      ],
      "subject": false,
      "tracking_value_ids": [
        178657
      ],
      "attachment_ids": []
    }
  ]
}