{
  "ticket_summary": {
    "id": 11062,
    "code": "T11083",
    "name": "Site bloqué après MAJ",
    "project_id": 3,
    "project_name": "Demandes",
    "stage_id": 8,
    "stage_name": "Clôturé",
    "date_extraction": "2025-04-16T15:12:10.796869"
  },
  "metadata": {
    "message_count": {
      "total": 3,
      "processed": 2,
      "excluded": 1
    },
    "cleaning_strategy": "standard",
    "cleaning_config": {
      "preserve_links": true,
      "preserve_images": true,
      "strategy": "html2text",
      "preserve_doc_links": true
    }
  },
  "messages": [
    {
      "id": 227895,
      "body": "",
      "date": "2025-03-19 10:45:17",
      "author_id": [
        30810,
        "Support Robot"
      ],
      "email_from": "\"Support Robot\" <quentin.faivre30@gmail.com>",
      "message_type": "notification",
      "parent_id": false,
      "subtype_id": [
        16,
        "Task Created"
      ],
      "subject": false,
      "tracking_value_ids": [
        177944,
        177945,
        177946,
        177947,
        177948
      ],
      "attachment_ids": [],
      "is_system": true,
      "is_stage_change": true,
      "is_forwarded": false,
      "is_duplicate": false,
      "author_details": {
        "name": "Support Robot",
        "email": "quentin.faivre30@gmail.com",
        "is_system": true,
        "id": 30810,
        "phone": false,
        "function": false,
        "company_id": [
          1,
          "CBAO S.A.R.L."
        ]
      }
    },
    {
      "id": 227904,
      "body": "",
      "date": "2025-03-19 10:47:10",
      "author_id": [
        32165,
        "Romuald GRUSON"
      ],
      "email_from": "\"Romuald GRUSON\" <romuald@mail.cbao.fr>",
      "message_type": "notification",
      "parent_id": [
        227895,
        "[T11083] Site bloqué après MAJ"
      ],
      "subtype_id": [
        19,
        "Stage Changed"
      ],
      "subject": false,
      "tracking_value_ids": [
        177963
      ],
      "attachment_ids": [],
      "is_system": true,
      "is_stage_change": true,
      "is_forwarded": false,
      "is_duplicate": false,
      "author_details": {
        "name": "Romuald GRUSON",
        "email": "romuald@mail.cbao.fr",
        "is_system": false,
        "id": 32165,
        "phone": false,
        "function": false,
        "company_id": [
          1,
          "CBAO S.A.R.L."
        ]
      }
    }
  ]
}