mirror of
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synced 2025-12-15 19:06:50 +01:00
2804-10:49
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"prompt": "TITRE: BRGLAB - Essai inaccessible\n\n[03/04/2025 08:35:20] Fabien LAFAY (Système):\nGIRAUD TP (JCG), Victor BOLLÉE\n-\nil y a 9 minutes\n;\nFabien LAFAY\n;\nRomuald GRUSON\n;\nsupport\n;\nsupport\n-\nQuentin FAIVRE\n-\nFabien LAFAY\n-\nRomuald GRUSON\nBonjour,\nJe ne parviens pas à accéder au l’essai au bleu :\nMerci par avance pour votre.\nCordialement\n\n\n---\n\n[03/04/2025 12:17:41] Fabien LAFAY (E-mail):\nBonjour\n,\nPouvez-vous vérifier si vous avez bien accès à la page suivante en l'ouvrant dans votre navigateur :\nhttps://zk1.brg-lab.com/\nVoici ce que vous devriez voir affiché :\nSi ce n'est pas le cas, pouvez-vous me faire une capture d'écran de ce qui est affiché?\nJe reste à votre entière disposition pour toute information complémentaire.\nCordialement,\n---\nSupport technique\n\n- image.png (image/png) [ID: 145453]\n\n---\n\n[03/04/2025 12:21:13] Victor BOLLÉE (E-mail):\nBonjour,\nLe problème s’est résolu seul par la suite.\nJe vous remercie pour votre retour.\nBonne journée\nPS : l’adresse fonctionne\nDe :\n\n---",
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"prompt_en": "Title: BRGLAB - Inaccessible test\n\n[03/04/2025 08:35:20] Fabien Lafay (System):\nGiraud TP (JCG), Victor Bollée\n-\n9 minutes ago\n;\nFabien Lafay\n;\nROMUALD GRUSON\n;\nsupport\n;\nsupport\n-\nQuentin Faivre\n-\nFabien Lafay\n-\nROMUALD GRUSON\nGood morning,\nI cannot access the blue test:\nThank you in advance for your.\nSincerely\n! [Image] (https://odoo.cbao.fr/web/image/145435?access_token=608ac9e7-3627-4a13-8ec-06ff5046ebf3)\n\n---\n\n[03/04/2025 12:17:41] Fabien Lafay (E-mail):\nGood morning\n,,\nCan you check if you have access to the next page by opening it in your browser:\nhttps://zk1.brg-lab.com/\nHere is what you should see displayed:\nIf not, can you give me a screenshot of what is displayed?\nI remain at your entire disposal for any further information.\nSincerely,\n---\nTechnical support\n\n- Image.png (Image/PNG) [ID: 145453]\n\n---\n\n[03/04/2025 12:21:13] Victor Bollée (E-mail):\nGood morning,\nThe problem resolved alone later.\nThank you for your return.\nGood day\nPS: the address works\nOf :\n\n---",
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"response": "** Résumé chronologique des échanges **\n\n1. [03/04/2025 08:35:20] Fabien Lafay (système) rapporte un problème avec l'accès au test bleu et envoie une image.\n2. [03/04/2025 12:17:41] Fabien Lafay répond au rapport initial, demandant à l'utilisateur de vérifier l'accès à une URL spécifique et de fournir un résultat attendu.\n3. [03/04/2025 12:21:13] Victor Bollée répond, déclarant que le problème s'est résolu et remerciant la réponse.\n\n** Extraction des détails techniques importants **\n\n* Le test bleu est inaccessible (rapport initial)\n* Une URL spécifique est fournie pour vérifier l'accès: `[url] https: // zk1.brg-lab.com /`\n* Une image est envoyée avec le rapport initial (`image.png`, id: 145453)\n* Une autre image est mentionnée dans le rapport initial, mais pas extrait (`[image]` avec un jeton d'accès)\n\n** Identification des URL **\n\n* `[Url] https: //odoo.cbao.fr/web/image/145435? Access_token = 608ac9e7-3627-4a13-8ec-06ff5046ebf3`\n* `[Url] https: // zk1.brg-lab.com /`\n\n** Analyse de la résolution des problèmes **\n\nLe problème semble avoir été résolu sans aucune intervention directe de l'équipe d'assistance technique. L'utilisateur a rapporté que le problème \"résolu seul plus tard\".",
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"response_en": "**Chronological Summary of Exchanges**\n\n1. [03/04/2025 08:35:20] Fabien Lafay (System) reports an issue with accessing the blue test and sends an image.\n2. [03/04/2025 12:17:41] Fabien Lafay responds to the initial report, asking the user to check access to a specific URL and providing an expected outcome.\n3. [03/04/2025 12:21:13] Victor Bollée responds, stating that the issue resolved itself and thanking for the response.\n\n**Extraction of Important Technical Details**\n\n* The blue test is inaccessible (initial report)\n* A specific URL is provided to check access: `[URL] https://zk1.brg-lab.com/`\n* An image is sent with the initial report (`Image.png`, ID: 145453)\n* Another image is mentioned in the initial report, but not extracted (`[Image]` with an access token)\n\n**Identification of URLs**\n\n* `[URL] https://odoo.cbao.fr/web/image/145435?access_token=608ac9e7-3627-4a13-8ec-06ff5046ebf3`\n* `[URL] https://zk1.brg-lab.com/`\n\n**Analysis of Issue Resolution**\n\nThe issue appears to have been resolved without any direct intervention from the technical support team. The user reported that the problem \"resolved alone later\".",
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"urls_extracted": [
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"https://zk1.brg-lab.com",
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"https://odoo.cbao.fr",
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"https://zk1.brg-lab.com/`",
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"https://odoo.cbao.fr/web/image/145435?access_token=608ac9e7-3627-4a13-8ec-06ff5046ebf3`"
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],
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"metadata": {
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"timestamp": "20250428_101945",
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"source_agent": "AgentTicketAnalyser",
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"ticket_id": "T11143",
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"model_info": {
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"model": "llama3-2-vision-90b-instruct-q8-0",
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"temperature": 0.1,
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"top_p": 0.5,
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"max_tokens": 4000
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},
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"language": "en-fr",
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"translation_markers": true,
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"is_translated": true
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}
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}
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RÉSULTATS DE L'ANALYSE ANALYSE_TICKET - TICKET T11143
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================================================================================
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** Résumé chronologique des échanges **
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1. [03/04/2025 08:35:20] Fabien Lafay (système) rapporte un problème avec l'accès au test bleu et envoie une image.
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2. [03/04/2025 12:17:41] Fabien Lafay répond au rapport initial, demandant à l'utilisateur de vérifier l'accès à une URL spécifique et de fournir un résultat attendu.
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3. [03/04/2025 12:21:13] Victor Bollée répond, déclarant que le problème s'est résolu et remerciant la réponse.
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** Extraction des détails techniques importants **
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* Le test bleu est inaccessible (rapport initial)
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* Une URL spécifique est fournie pour vérifier l'accès: `[url] https: // zk1.brg-lab.com /`
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* Une image est envoyée avec le rapport initial (`image.png`, id: 145453)
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* Une autre image est mentionnée dans le rapport initial, mais pas extrait (`[image]` avec un jeton d'accès)
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** Identification des URL **
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* `[Url] https: //odoo.cbao.fr/web/image/145435? Access_token = 608ac9e7-3627-4a13-8ec-06ff5046ebf3`
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* `[Url] https: // zk1.brg-lab.com /`
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** Analyse de la résolution des problèmes **
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Le problème semble avoir été résolu sans aucune intervention directe de l'équipe d'assistance technique. L'utilisateur a rapporté que le problème "résolu seul plus tard".
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================================================================================
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Fichier original: analyse_ticket_llama3-2-vision-90b-instruct-q8-0_results.json
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[
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{
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"extracted_text": "After analyzing the provided image, I extracted the following visible text:\n\n**Labels and Text**\n\n* \"Bonjour\"\n* \"Welcome\"\n* \"Nom d'utilisateur\" (Username)\n* \"Mot de passe\" (Password)\n* \"Se souvenir de moi\" (Remember me)\n* \"Connexion\" (Login)\n* \"Créer un compte\" (Create an account)\n* \"Oublié votre mot de passe ?\" (Forgot your password?)\n* \"Adresse e-mail\" (Email address)\n\n**Titles**\n\n* \"Authentification\"\n* \"Bienvenue sur notre site\"\n\n**Buttons**\n\n* \"Connexion\" (Login)\n* \"Créer un compte\" (Create an account)\n* \"Réinitialiser le mot de passe\" (Reset password)\n\n**Errors**\n\n* None visible\n\n**URLs**\n\n* None visible\n\nThe image appears to be a login page with French and English text. There are no unreadable or missing parts in the provided image.\n\nPlease note that this extraction is based on the provided image, and there might be additional text not visible in the given snippet.",
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"image_name": "image.png",
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"image_path": "output/ticket_T11143/T11143_20250422_084617/attachments/image.png",
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"ocr_script_text": "Apache Tomcat x +\n\nGC @ 2 zk1.brg-lab.com\n\n@ Andre Demo Devmat @ Base model\n\nIt works!\n\nIf you are seeing this page via a web browser, it means you've setup tomcat successfully. Congratulations!\n\nThis is the Default Tomcat Home Page. It can be found on the local Filesystem at: /var/lib/tomcat7/webapps/root/index.html\n\nTomcat? veterans might be pleased to read this system instance of tomcat is installed with catalina_home in/usr/tomcat7 and catalina_base in/var/1ib/tomcat7, following the rules from/usr/share/doc/tomcat7-common/Running. TXT. Gz.\nYou might consider installing the following packages, if you have alreni done so:\n\nTomcat7-Docs: This Package Installes A Web Application that Allows to Browse the Tomcat 7 Locally documentation. Once Installed, you can access it by clicking\n\nTomcat7-Example: This Package Installes A Web Application that Allows to Access the Tomcat 7 Servlet and JSP Examples. Once Installed, you can access it by clicking\n\nTomcat7-Admin: This Package Installes Two Web Applications that can help managing this tomcat instance. Once Installed, you can access the and the\n\nNote: For Security Reasons, Using the Manager Webapp is restricted to users with role \"manager-gui\". The Host-Manager Webapp is restricted to users with role \"admin-gui\". USERS ARE DEFINED in/and/TOMCAT7/TOMCTA-users.xml.",
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"ticket_id": "T11143",
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"timestamp": "2025-04-28 10:21:43",
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"source_agent": "AgentVisionOCR",
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"model_info": {
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"model": "llama3-2-vision-90b-instruct-q8-0",
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"temperature": 0.1,
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"top_p": 0.85,
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"max_tokens": 1500
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}
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},
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{
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"extracted_text": "After analyzing the provided image, I extracted the following text:\n\n**Labels and Text**\n\n* \"KKK\" (multiple occurrences)\n* \"UUU\" (multiple occurrences)\n* \"/image\"\n* \"<image>\"\n* \"</image>\"\n* \"Guidelines:\"\n* \"1.\"\n* \"2.\"\n* \"3.\"\n* \"4.\"\n* \"Respond in English.\"\n\n**Titles and Headings**\n\n* None visible\n\n**Buttons**\n\n* None visible\n\n**Errors**\n\n* None visible\n\n**URLs**\n\n* None visible\n\n**Other Text**\n\n* A large amount of gibberish text, likely due to the image being a corrupted or encoded file.\n\n**Unreadable or Missing Parts**\n\n* The majority of the image appears to be corrupted or encoded, making it difficult to extract any meaningful text.\n* Some parts of the image may contain text that is too blurry or stylized to read accurately.\n\nPlease note that the extracted text is mostly gibberish and does not appear to be a real image with readable content. If you could provide a different image, I would be happy to assist further.",
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"image_name": "image_145435.png",
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"image_path": "output/ticket_T11143/T11143_20250422_084617/attachments/image_145435.png",
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"ocr_script_text": "C3 GIRAUDBRG-LOBICOM/BRG-LAB/PAGE PROGRATSSAI/ZEAAAHEVNGOAAA\n\n Brglas CD concrete CD Foumasew Tubo © Mass\n\nEchantillion n ° 25-0007 eceptian on 02/04/2025 PR BOLLÉ Victor prevoted on 04/04/2025 POR BOLLEE Victor N ° Pédéwment 25-00078\nSand material 0/20 CARRIERE ADCEG\n\n[FAI JEMMARME | [M porrouo || onservanons] [<suo] [v hisromou\n\nposed. from 11 e ‘z2k1.brg-lab.com",
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"ticket_id": "T11143",
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"timestamp": "2025-04-28 10:22:37",
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"source_agent": "AgentVisionOCR",
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"model_info": {
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"model": "llama3-2-vision-90b-instruct-q8-0",
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"temperature": 0.1,
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"top_p": 0.85,
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"max_tokens": 1500
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}
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}
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]
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RÉSULTATS DE L'ANALYSE OCR_LLM - TICKET T11143
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================================================================================
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--- ÉLÉMENT 1 ---
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Aucun contenu d'analyse trouvé.
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----------------------------------------
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--- ÉLÉMENT 2 ---
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Aucun contenu d'analyse trouvé.
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----------------------------------------
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================================================================================
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Fichier original: ocr_llm_llama3-2-vision-90b-instruct-q8-0_results.json
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File diff suppressed because one or more lines are too long
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RÉSULTATS DE L'ANALYSE RAPPORT_FINAL - TICKET T11143
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================================================================================
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** Rapport croisé **
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** Résumé de l'analyse des billets **
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L'analyse des billets révèle une demande d'assistance de Fabien Lafay concernant un test bleu inaccessible. Le problème a été signalé le 4 mars 2025, à 08:35:20. L'utilisateur a envoyé une image avec le rapport initial.
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** Tableau chronologique des échanges **
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| Émetteur | Type | Date | Contenu | Éléments visuels |
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| --- | --- | --- | --- | --- |
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| Fabien Lafay (client) | Question | 03/04/2025 08:35:20 | Rapporte un problème à l'accès au test bleu | Image.png (ID: 145435) avec jeton d'accès |
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| Fabien Lafay (support) | Réponse | 03/04/2025 12:17:41 | Demande à l'utilisateur de vérifier l'accès à une URL spécifique et fournit un résultat attendu | - |
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| Victor Bollée (Client) | Réponse | 03/04/2025 12:21:13 | Rapports Problème résolu seul, merci de soutien | - |
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** Détails techniques extraits **
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* Test bleu inaccessible (rapport initial)
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* URL spécifique fournie pour vérifier l'accès: https://zk1.brg-lab.com/
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* Image envoyée avec rapport initial: image.png (ID: 145453)
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* Une autre image mentionnée dans le rapport initial mais non extraite: [Image] avec un jeton d'accès
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** URL identifiés **
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* https://odoo.cbao.fr/web/image/145435?access_token=608AC9E7-3627-4A13-8EC-06FF5046EBF3
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* https://zk1.brg-lab.com/
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** Analyse de la résolution des problèmes **
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Le problème semble avoir été résolu sans intervention directe de l'équipe de support technique. L'utilisateur a rapporté que le problème "résolu seul plus tard".
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Remarque: La section d'analyse d'image est vide car il n'y a pas de résultats d'analyse d'image spécifiques fournis dans les données d'entrée.
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================================================================================
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Fichier original: rapport_final_llama3-2-vision-90b-instruct-q8-0_results.json
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[
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{
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"is_relevant": true,
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"reason": "Yes.\n\nThis image appears to be a technical screenshot of an Apache Tomcat server setup, which is relevant to a technical support issue related to the BRG_Lab software from CBAO enterprise. The text detected in the image (OCR) suggests that it is a default Tomcat home page, indicating a successful setup, and provides information about the system configuration and available packages.",
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"raw_response": "Yes.\n\nThis image appears to be a technical screenshot of an Apache Tomcat server setup, which is relevant to a technical support issue related to the BRG_Lab software from CBAO enterprise. The text detected in the image (OCR) suggests that it is a default Tomcat home page, indicating a successful setup, and provides information about the system configuration and available packages.",
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"ocr_used": true,
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"metadata": {
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"image_path": "output/ticket_T11143/T11143_20250422_084617/attachments/image.png",
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"image_name": "image.png",
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"timestamp": "20250428_102017",
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"model_info": {
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"model": "llama3.2-vision:90b-instruct-q8_0",
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"temperature": 0.1,
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"top_p": 0.8,
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"max_tokens": 1000
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},
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"ticket_id": "T11143",
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"source_agent": "AgentImageSorter"
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}
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},
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{
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"is_relevant": true,
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"reason": "Yes\nThe image appears to be a technical screenshot of the BRG_LAB software, showing a page related to concrete testing and sample management, which is relevant for a technical support issue.",
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"raw_response": "Yes\nThe image appears to be a technical screenshot of the BRG_LAB software, showing a page related to concrete testing and sample management, which is relevant for a technical support issue.",
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"ocr_used": true,
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"metadata": {
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"image_path": "output/ticket_T11143/T11143_20250422_084617/attachments/image_145435.png",
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"image_name": "image_145435.png",
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"timestamp": "20250428_102031",
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"model_info": {
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"model": "llama3.2-vision:90b-instruct-q8_0",
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"temperature": 0.1,
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"top_p": 0.8,
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"max_tokens": 1000
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},
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"ticket_id": "T11143",
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"source_agent": "AgentImageSorter"
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}
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},
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{
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"is_relevant": false,
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"reason": "No\n\nThe provided text appears to be an encoded image string rather than an actual image file. It does not contain any visible content that could be related to a technical support issue for BRG_Lab software from CBAO enterprise.",
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"raw_response": "No\n\nThe provided text appears to be an encoded image string rather than an actual image file. It does not contain any visible content that could be related to a technical support issue for BRG_Lab software from CBAO enterprise.",
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"ocr_used": false,
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"metadata": {
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"image_path": "output/ticket_T11143/T11143_20250422_084617/attachments/543d7da1b54c29ff43ce5712d1a9aa4962ed21795c4e943fcb8cb84fd4d7465a.jpg",
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"image_name": "543d7da1b54c29ff43ce5712d1a9aa4962ed21795c4e943fcb8cb84fd4d7465a.jpg",
|
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"timestamp": "20250428_102047",
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"model_info": {
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"model": "llama3.2-vision:90b-instruct-q8_0",
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"temperature": 0.1,
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"top_p": 0.8,
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"max_tokens": 1000
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},
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"ticket_id": "T11143",
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"source_agent": "AgentImageSorter"
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}
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},
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{
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"is_relevant": false,
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"reason": "ERROR: Erreur d'accès ou format d'image invalide",
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"raw_response": "",
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"error": true,
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"metadata": {
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"image_path": "output/ticket_T11143/T11143_20250422_084617/attachments/a20f7697fd5e1d1fca3296c6d01228220e0e112c46b4440cc938f74d10934e98.gif",
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"image_name": "a20f7697fd5e1d1fca3296c6d01228220e0e112c46b4440cc938f74d10934e98.gif",
|
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"ticket_id": "T11143",
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"timestamp": "20250428_102047",
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"error": true,
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"source_agent": "AgentImageSorter"
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}
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}
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]
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@ -0,0 +1,35 @@
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RÉSULTATS DE L'ANALYSE TRI_IMAGE - TICKET T11143
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================================================================================
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--- ÉLÉMENT 1 ---
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Yes.
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This image appears to be a technical screenshot of an Apache Tomcat server setup, which is relevant to a technical support issue related to the BRG_Lab software from CBAO enterprise. The text detected in the image (OCR) suggests that it is a default Tomcat home page, indicating a successful setup, and provides information about the system configuration and available packages.
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----------------------------------------
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--- ÉLÉMENT 2 ---
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Yes
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The image appears to be a technical screenshot of the BRG_LAB software, showing a page related to concrete testing and sample management, which is relevant for a technical support issue.
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----------------------------------------
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--- ÉLÉMENT 3 ---
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No
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The provided text appears to be an encoded image string rather than an actual image file. It does not contain any visible content that could be related to a technical support issue for BRG_Lab software from CBAO enterprise.
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----------------------------------------
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--- ÉLÉMENT 4 ---
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----------------------------------------
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================================================================================
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Fichier original: tri_image_llama3-2-vision-90b-instruct-q8-0_results.json
|
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