diff --git a/output/ticket_T11143/T11143_20250422_084617/T11143_rapports/pipeline/analyse_image_llama3-vision-90b-instruct_results.json b/output/ticket_T11143/T11143_20250422_084617/T11143_rapports/pipeline/analyse_image_llama3-vision-90b-instruct_results.json
index d67837f..cc9af2c 100644
--- a/output/ticket_T11143/T11143_20250422_084617/T11143_rapports/pipeline/analyse_image_llama3-vision-90b-instruct_results.json
+++ b/output/ticket_T11143/T11143_20250422_084617/T11143_rapports/pipeline/analyse_image_llama3-vision-90b-instruct_results.json
@@ -5,7 +5,7 @@
     "image_name": "image.png",
     "image_path": "output/ticket_T11143/T11143_20250422_084617/attachments/image.png",
     "ticket_id": "T11143",
-    "timestamp": "20250425_171434",
+    "timestamp": "20250428_092643",
     "model_info": {
       "model": "llama3-2-vision-90b-instruct-q8-0",
       "temperature": 0.2,
@@ -25,7 +25,7 @@
     "image_name": "image_145435.png",
     "image_path": "output/ticket_T11143/T11143_20250422_084617/attachments/image_145435.png",
     "ticket_id": "T11143",
-    "timestamp": "20250425_171559",
+    "timestamp": "20250428_092808",
     "model_info": {
       "model": "llama3-2-vision-90b-instruct-q8-0",
       "temperature": 0.2,
diff --git a/output/ticket_T11143/T11143_20250422_084617/T11143_rapports/pipeline/analyse_ticket_llama3-vision-90b-instruct_results.json b/output/ticket_T11143/T11143_20250422_084617/T11143_rapports/pipeline/analyse_ticket_llama3-vision-90b-instruct_results.json
index 35dde3a..907cb94 100644
--- a/output/ticket_T11143/T11143_20250422_084617/T11143_rapports/pipeline/analyse_ticket_llama3-vision-90b-instruct_results.json
+++ b/output/ticket_T11143/T11143_20250422_084617/T11143_rapports/pipeline/analyse_ticket_llama3-vision-90b-instruct_results.json
@@ -10,7 +10,7 @@
     "https://odoo.cbao.fr/web/image/145435?access_token=608ac9e7-3627-4a13-8ec-06ff5046ebf3"
   ],
   "metadata": {
-    "timestamp": "20250425_171040",
+    "timestamp": "20250428_092247",
     "source_agent": "AgentTicketAnalyser",
     "ticket_id": "T11143",
     "model_info": {
diff --git a/output/ticket_T11143/T11143_20250422_084617/T11143_rapports/pipeline/ocr_traduction/543d7da1b54c29ff43ce5712d1a9aa4962ed21795c4e943fcb8cb84fd4d7465a.jpg.json b/output/ticket_T11143/T11143_20250422_084617/T11143_rapports/pipeline/ocr_traduction/543d7da1b54c29ff43ce5712d1a9aa4962ed21795c4e943fcb8cb84fd4d7465a.jpg.json
index 096311f..5757c92 100644
--- a/output/ticket_T11143/T11143_20250422_084617/T11143_rapports/pipeline/ocr_traduction/543d7da1b54c29ff43ce5712d1a9aa4962ed21795c4e943fcb8cb84fd4d7465a.jpg.json
+++ b/output/ticket_T11143/T11143_20250422_084617/T11143_rapports/pipeline/ocr_traduction/543d7da1b54c29ff43ce5712d1a9aa4962ed21795c4e943fcb8cb84fd4d7465a.jpg.json
@@ -5,7 +5,7 @@
   "translation_en_back_fr": "",
   "metadata": {
     "ticket_id": "T11143",
-    "timestamp": "20250425_171049",
+    "timestamp": "20250428_092257",
     "source_module": "ocr_utils + translate_utils",
     "lang_detected": "fr"
   }
diff --git a/output/ticket_T11143/T11143_20250422_084617/T11143_rapports/pipeline/ocr_traduction/a20f7697fd5e1d1fca3296c6d01228220e0e112c46b4440cc938f74d10934e98.gif.json b/output/ticket_T11143/T11143_20250422_084617/T11143_rapports/pipeline/ocr_traduction/a20f7697fd5e1d1fca3296c6d01228220e0e112c46b4440cc938f74d10934e98.gif.json
index 2b656d9..e53f324 100644
--- a/output/ticket_T11143/T11143_20250422_084617/T11143_rapports/pipeline/ocr_traduction/a20f7697fd5e1d1fca3296c6d01228220e0e112c46b4440cc938f74d10934e98.gif.json
+++ b/output/ticket_T11143/T11143_20250422_084617/T11143_rapports/pipeline/ocr_traduction/a20f7697fd5e1d1fca3296c6d01228220e0e112c46b4440cc938f74d10934e98.gif.json
@@ -5,7 +5,7 @@
   "translation_en_back_fr": "",
   "metadata": {
     "ticket_id": "T11143",
-    "timestamp": "20250425_171050",
+    "timestamp": "20250428_092258",
     "source_module": "ocr_utils + translate_utils",
     "lang_detected": "fr"
   }
diff --git a/output/ticket_T11143/T11143_20250422_084617/T11143_rapports/pipeline/ocr_traduction/image.png.json b/output/ticket_T11143/T11143_20250422_084617/T11143_rapports/pipeline/ocr_traduction/image.png.json
index 65f5eea..0d8bf06 100644
--- a/output/ticket_T11143/T11143_20250422_084617/T11143_rapports/pipeline/ocr_traduction/image.png.json
+++ b/output/ticket_T11143/T11143_20250422_084617/T11143_rapports/pipeline/ocr_traduction/image.png.json
@@ -5,7 +5,7 @@
   "translation_en_back_fr": "Apache Tomcat x +\n\nGc @ 2 zk1.brg-b.com\n\n@ Andre Demo Devmat @ Modèle de base\n\nÇa marche!\n\nSi vous voyez cette page via un navigateur Web, cela signifie que vous avez configuré Tomcat avec succès. Félicitations!\n\nIl s'agit de la page d'accueil par défaut de Tomcat. Il peut être trouvé sur le système de fichiers local à: /var/lib/tomcat7/webapps/root/index.html\n\nMatou? Les vétérans pourraient être ravis de lire cette instance système de Tomcat est installé avec cataina_home dans / usr / tomcat7 et cataina_base dans / var / 1ib / tomcat7, en suivant les règles de / usr / share / doc / tomcat7-commun / running. SMS. GZ.\nVous pourriez envisager d'installer les packages suivants, si vous avez fait Alreni:\n\nTomcat7-Docs: Ce package installe une application Web qui permet de parcourir la documentation Tomcat 7 localement. Une fois installé, vous pouvez y accéder en cliquant\n\nTomcat7-Exemple: Ce package installe une application Web qui permet d'accéder aux exemples de servlet Tomcat 7 et JSP. Une fois installé, vous pouvez y accéder en cliquant\n\nTomcat7-admin: Ce package installe deux applications Web qui peuvent aider à gérer cette instance Tomcat. Une fois installé, vous pouvez accéder au et le et le et\n\nRemarque: Pour des raisons de sécurité, l'utilisation du gestionnaire WebApp est limitée aux utilisateurs avec le rôle \"Manager-Gui\". Le manager host-manager est limité aux utilisateurs avec un rôle \"Admin-Gui\". Les utilisateurs sont définis dans / et / tomcat7 / tomcta-users.xml.",
   "metadata": {
     "ticket_id": "T11143",
-    "timestamp": "20250425_171044",
+    "timestamp": "20250428_092252",
     "source_module": "ocr_utils + translate_utils",
     "lang_detected": "fr"
   }
diff --git a/output/ticket_T11143/T11143_20250422_084617/T11143_rapports/pipeline/ocr_traduction/image_145435.png.json b/output/ticket_T11143/T11143_20250422_084617/T11143_rapports/pipeline/ocr_traduction/image_145435.png.json
index 919e2db..1a46681 100644
--- a/output/ticket_T11143/T11143_20250422_084617/T11143_rapports/pipeline/ocr_traduction/image_145435.png.json
+++ b/output/ticket_T11143/T11143_20250422_084617/T11143_rapports/pipeline/ocr_traduction/image_145435.png.json
@@ -5,7 +5,7 @@
   "translation_en_back_fr": "C3 Giraudbrg-Lobicom / Brg-Lab / Page Progratsai / Zeaaahevngoaaaa\n\n Brglas cd béton cd foumasew tubo © masse\n\nECHANTILLION N ° 25-0007 ECEPTIAN le 02/04/2025 PR Bollé Victor prévu le 04/04/2025 Por Bollee Victor N ° Pédéwment 25-00078\nMatériau de sable 0/20 Carriere adceg\n\n[Fai Jemmarme | [M Porrouo || onservanons] [<suo] [v hisromou\n\nposé. à partir de 11 e ‘z2k1.brg-lab.com",
   "metadata": {
     "ticket_id": "T11143",
-    "timestamp": "20250425_171046",
+    "timestamp": "20250428_092254",
     "source_module": "ocr_utils + translate_utils",
     "lang_detected": "fr"
   }
diff --git a/output/ticket_T11143/T11143_20250422_084617/T11143_rapports/pipeline/rapport_final_llama3-vision-90b-instruct_results.json b/output/ticket_T11143/T11143_20250422_084617/T11143_rapports/pipeline/rapport_final_llama3-vision-90b-instruct_results.json
index 39abc96..faee2d1 100644
--- a/output/ticket_T11143/T11143_20250422_084617/T11143_rapports/pipeline/rapport_final_llama3-vision-90b-instruct_results.json
+++ b/output/ticket_T11143/T11143_20250422_084617/T11143_rapports/pipeline/rapport_final_llama3-vision-90b-instruct_results.json
@@ -1,11 +1,11 @@
 {
-  "prompt": "Voici les données d'analyse pour un ticket de support :\n\n=== ANALYSE DU TICKET ===\n{'prompt': \"TITRE: BRGLAB - Essai inaccessible\\n\\n[03/04/2025 08:35:20] Fabien LAFAY (Système):\\nGIRAUD TP (JCG), Victor BOLLÉE\\n-\\nil y a 9 minutes\\n;\\nFabien LAFAY\\n;\\nRomuald GRUSON\\n;\\nsupport\\n;\\nsupport\\n-\\nQuentin FAIVRE\\n-\\nFabien LAFAY\\n-\\nRomuald GRUSON\\nBonjour,\\nJe ne parviens pas à accéder au l’essai au bleu\\xa0:\\nMerci par avance pour votre.\\nCordialement\\n![Image](https://odoo.cbao.fr/web/image/145435?access_token=608ac9e7-3627-4a13-a8ec-06ff5046ebf3)\\n\\n---\\n\\n[03/04/2025 12:17:41] Fabien LAFAY (E-mail):\\nBonjour\\n,\\nPouvez-vous vérifier si vous avez bien accès à la page suivante en l'ouvrant dans votre navigateur :\\nhttps://zk1.brg-lab.com/\\nVoici ce que vous devriez voir affiché :\\nSi ce n'est pas le cas, pouvez-vous me faire une capture d'écran de ce qui est affiché?\\nJe reste à votre entière disposition pour toute information complémentaire.\\nCordialement,\\n---\\nSupport technique\\n\\n- image.png (image/png) [ID: 145453]\\n\\n---\\n\\n[03/04/2025 12:21:13] Victor BOLLÉE (E-mail):\\nBonjour,\\nLe problème s’est résolu seul par la suite.\\nJe vous remercie pour votre retour.\\nBonne journée\\nPS\\xa0: l’adresse fonctionne\\nDe\\xa0:\\n\\n---\", 'prompt_en': 'Title: BRGLAB - Inaccessible test\\n\\n[03/04/2025 08:35:20] Fabien Lafay (System):\\nGiraud TP (JCG), Victor Bollée\\n-\\n9 minutes ago\\n;\\nFabien Lafay\\n;\\nROMUALD GRUSON\\n;\\nsupport\\n;\\nsupport\\n-\\nQuentin Faivre\\n-\\nFabien Lafay\\n-\\nROMUALD GRUSON\\nGood morning,\\nI cannot access the blue test:\\nThank you in advance for your.\\nSincerely\\n! [Image] (https://odoo.cbao.fr/web/image/145435?access_token=608ac9e7-3627-4a13-8ec-06ff5046ebf3)\\n\\n---\\n\\n[03/04/2025 12:17:41] Fabien Lafay (E-mail):\\nGood morning\\n,,\\nCan you check if you have access to the next page by opening it in your browser:\\nhttps://zk1.brg-lab.com/\\nHere is what you should see displayed:\\nIf not, can you give me a screenshot of what is displayed?\\nI remain at your entire disposal for any further information.\\nSincerely,\\n---\\nTechnical support\\n\\n- Image.png (Image/PNG) [ID: 145453]\\n\\n---\\n\\n[03/04/2025 12:21:13] Victor Bollée (E-mail):\\nGood morning,\\nThe problem resolved alone later.\\nThank you for your return.\\nGood day\\nPS: the address works\\nOf :\\n\\n---', 'response': '** Résumé chronologique des échanges **\\n\\n1. [03/04/2025 08:35:20] Fabien Lafay (système) rapporte un problème avec l\\'accès au test bleu et envoie une image.\\n2. [03/04/2025 12:17:41] Fabien Lafay répond au rapport initial, demandant à l\\'utilisateur de vérifier l\\'accès à une URL spécifique et de fournir une capture d\\'écran de ce qui devrait être affiché.\\n3. [03/04/2025 12:21:13] Victor Bollée répond, déclarant que le problème s\\'est résolu plus tard et en remerciant la réponse.\\n\\n** Extraction des détails techniques importants **\\n\\n* Le problème signalé est lié à l\\'accès au \"test bleu\".\\n* Une capture d\\'écran a été envoyée par Fabien Lafay (système) initialement.\\n* Fabien Lafay a demandé à l\\'utilisateur de vérifier l\\'accès à une URL spécifique: [url] https://zk1.brg-lab.com/\\n* Une deuxième image (image.png) a été attachée à la réponse de Fabien Lafay.\\n\\n** Identification des URL **\\n\\n* [Url] https://odoo.cbao.fr/web/image/145435?access_token=608AC9E7-3627-4A13-8EC-06FF5046EBF3\\n* [URL] https://zk1.brg-lab.com/\\n\\n** Analyse de la résolution des problèmes **\\n\\nLe problème a été rapporté comme résolu par l\\'utilisateur (Victor Bollée) dans sa réponse, déclarant que \"le problème a résolu seul plus tard\". Aucune autre action ou dépannage n\\'a été nécessaire de l\\'équipe de support technique.', 'response_en': '**Chronological Summary of Exchanges**\\n\\n1. [03/04/2025 08:35:20] Fabien Lafay (System) reports an issue with accessing the blue test and sends an image.\\n2. [03/04/2025 12:17:41] Fabien Lafay responds to the initial report, asking the user to check access to a specific URL and providing a screenshot of what should be displayed.\\n3. [03/04/2025 12:21:13] Victor Bollée responds, stating that the problem resolved itself later and thanking for the response.\\n\\n**Extraction of Important Technical Details**\\n\\n* The issue reported is related to accessing the \"blue test\".\\n* A screenshot was sent by Fabien Lafay (System) initially.\\n* Fabien Lafay asked the user to check access to a specific URL: [URL]https://zk1.brg-lab.com/\\n* A second image (Image.png) was attached to Fabien Lafay\\'s response.\\n\\n**Identification of URLs**\\n\\n* [URL]https://odoo.cbao.fr/web/image/145435?access_token=608ac9e7-3627-4a13-8ec-06ff5046ebf3\\n* [URL]https://zk1.brg-lab.com/\\n\\n**Analysis of Issue Resolution**\\n\\nThe issue was reported as resolved by the user (Victor Bollée) in their response, stating that \"the problem resolved alone later\". No further action or troubleshooting was required from the technical support team.', 'urls_extracted': ['https://zk1.brg-lab.com', 'https://odoo.cbao.fr', 'https://zk1.brg-lab.com/', 'https://odoo.cbao.fr/web/image/145435?access_token=608ac9e7-3627-4a13-8ec-06ff5046ebf3'], 'metadata': {'timestamp': '20250425_171040', 'source_agent': 'AgentTicketAnalyser', 'ticket_id': 'T11143', 'model_info': {'model': 'llama3-2-vision-90b-instruct-q8-0', 'temperature': 0.1, 'top_p': 0.5, 'max_tokens': 4000}, 'language': 'en-fr', 'translation_markers': True, 'is_translated': True}}\n\n=== ANALYSES D'IMAGES ===\n--- IMAGE : image.png ---\n**Image Analysis**\n\n### Description of the Image\n\nUnfortunately, I have to inform you that the provided \"image\" is not an actual image file, but rather a base64-encoded string. This string appears to be a binary data representation of an image, but without decoding it, we cannot visually inspect the contents.\n\nHowever, I can try to decode the string and provide an analysis based on the decoded content.\n\n**Decoded Image Content**\n\nAfter decoding the base64 string, I found that it does not contain any visual image data. Instead, it appears to be a binary data stream that does not correspond to a recognizable image format.\n\n### Error Messages, Technical Information, or Interface Elements\n\nSince we cannot visually inspect the decoded content, there are no error messages, technical information, or interface elements to report.\n\n### Relation to Support Ticket Context\n\nWithout more context about the support ticket, it's challenging to determine how this image relates to the issue at hand. However, I can suggest that the image might be a screenshot of an application or system component that is experiencing issues.\n\n### Version Numbers, Status Indicators, or Dates\n\nNo version numbers, status indicators, or dates are visible in the decoded content.\n\n### Extracted Technical Details\n\nUnfortunately, due to the nature of the encoded string and its contents, there are no specific technical details that can be extracted to help diagnose the issue.\n\n**Recommendations**\n\nTo better assist with the support ticket, I recommend providing more context about the issue, including:\n\n1. A clear description of the problem\n2. Any relevant error messages or logs\n3. Information about the system, application, or component involved\n\nAdditionally, if possible, please provide a visually inspectable image file (e.g., PNG, JPEG) that can be analyzed in the context of the support ticket.\n\n--- IMAGE : image_145435.png ---\n**Image Analysis**\n\n### Description of the Image\n\nThe provided image appears to be a screenshot of a computer screen displaying a technical support ticket interface. The image is quite distorted and unclear, making it challenging to extract specific details.\n\nHowever, upon closer inspection, I can identify some elements:\n\n* A dark gray or black background with white text\n* A series of lines and blocks that resemble a code snippet or a log output\n* Some faint icons or buttons on the top-right corner of the image\n\n### Error Messages, Technical Information, or Interface Elements\n\nUnfortunately, due to the poor quality of the image, I couldn't identify any clear error messages, technical information, or interface elements. The text is mostly illegible, and the icons/buttons are too small to recognize.\n\nHowever, I can suggest some possible elements that might be present in the image:\n\n* A code snippet or log output with timestamps, IP addresses, or system calls\n* A list of files, directories, or system components\n* A set of buttons or menus for navigating the support ticket interface\n\n### Relation to the Support Ticket Context\n\nGiven the distorted nature of the image, it's difficult to establish a clear connection to the support ticket context. However, I can make some educated guesses:\n\n* The image might be related to a technical issue with a software application or system\n* The code snippet or log output could be relevant to diagnosing a problem or error\n* The support ticket interface might be used for reporting and tracking issues\n\n### Version Numbers, Status Indicators, or Dates\n\nI couldn't identify any version numbers, status indicators, or dates in the image.\n\n### Extracted Technical Details\n\nUnfortunately, due to the poor quality of the image, I couldn't extract any specific technical details that might help diagnose the issue. If you could provide a clearer image or more context about the support ticket, I'd be happy to try again.\n\n\nGénère un rapport croisé en suivant les instructions précédentes, incluant un tableau chronologique des échanges entre CLIENT et SUPPORT. Utilise le format suivant pour le tableau :\n| ÉMETTEUR | TYPE | DATE | CONTENU | ÉLÉMENTS VISUELS |\n| --- | --- | --- | --- | --- |\n| CLIENT | question | date | texte de la question | éléments pertinents des images |\n| SUPPORT | réponse | date | texte de la réponse | éléments pertinents des images |\n\nCe tableau doit synthétiser les échanges tout en intégrant les données pertinentes des images avec le maximum de contexte technique.",
-  "prompt_en": "[ENGLISH RESPONSE REQUESTED]\n\nHere are the analysis data for a support ticket:\n\n=== Ticket analysis === {'prompt': \"Title: brglab - inaccessible test \\ n \\ n [03/04/2025 08:35:20] Fabien Lafay (system): \\ ngiraud tp (JCG), Victor Bollée \\ n- \\ nil there 9 minutes \\ n; Lafay \\ n; \\ nRomuald GRUSON \\ n; \\ nsupport \\ n; \\ nsupport \\ n- \\ nquentin favre \\ n- \\ nfabien lafay \\ n- \\ nromuald gruson \\ nbonjour, \\ nje does not manage to access the test in blue \\ xa0: \\ nmerci in advance for Your. \\ nCORDALIAL \\ n! [Image] (https://odoo.cbao.fr/web/image/145435?access_token=608ac9e7-3627-4a13-8ec-06ff5046ebf3) \\ n \\ n \\ n --- \\ n \\ n [03/04/2025 Fabien Lafay (e-mail): \\ nbonjour \\ n, \\ npouve do you check if you have access to the next page by opening it in your browser: \\ nhttps: //zk1.brg-lab.com/ \\ nvucici what you should see displayed: \\ nsi this is not the case, can you give me a screenshot? Provision for any additional information. \\ NCONDALIAL, \\ n --- \\ nsupport Technique \\ n \\ n- Image.png (Image/PNG) [ID: 145453] \\ n \\ n --- \\ n \\ n [03/04/2025 12:21:13] Victor Bollée (E-mail): \\ NBONJOUR, \\ nle problem was resolved alone by the Continue. \\ nje thank you for your return. \\ nbonne day \\ nps \\ xa0: the address works \\ nde \\ xa0: \\ n \\ n-\", 'prompt_en': 'title: brglab-inaccessible test \\ n \\ n [03/04/2025 08:35:20] Fabien Lafay (System): \\ ngiraud TP (JCG), Victor Bollée \\ n- \\ n9 minutes \\ n; \\ nfabien Lafay \\ n; \\ nromuald Gruson \\ n; \\ nsupport \\ n; \\ nsupport \\ n- \\ nquentin favre \\ n- \\ nfabien lafay \\ n- \\ nromuald gruson \\ ngood Morning, \\ ni cannot access the blue test: \\ nthank you in advance for your. \\ nsincerely \\ n! [Image] (https://odoo.cbao.fr/web/image/145435?access_token=608ac9e7-3627-4a13-8ec-06ff5046ebf3)\\n----x--xxe Morning \\ n ,, \\ ncan you check if you have access to the next page by Opening it in your Browser: \\ nhttps: //zk1.brg-lab.com/ \\ nhere is what you should see displayed: \\ nif not, can you give Displayed? \\ ni remain at your whole arrange for any further information. \\ nsincerely, \\ n --- \\ ntechnical support \\ n- image.png (image/png) [ID: 145453] \\ n \\ n --- \\ n \\ n [03/04/2025 12:21:13] Victor Bollée Bollée (E-mail): \\ NGOOD MORNING, \\ nthe problem resold alone later. \\ Nthank you for your return. \\ Ngood day \\ nps: The Address Works \\ NOF: \\ n \\ n --- ',' Response ':' ** Chronological summary of exchanges ** \\ n \\ n1. [03/04/2025 08:35:20] Fabien Lafay (system) reports a problem with access to blue test and sends an image. \\ N2. [03/04/2025 12:17:41] Fabien Lafay responds to the initial report, asking the user to check access to a specific url and provide a screen capture of what should be displayed. \\ N3. [03/04/2025 12:21:13] Victor Bollée answers, declaring that the problem is resolved later and thanking the answer. \\ N \\ n ** extraction of important technical details ** \\ n \\ n* The reported problem is linked to the access to the \"blue test\". \\ N* A screen capture was sent by Fabien Lafay (system) Initially. \\ N* Fabien Lafay asked the user to check the access to a specific URL: [URL] https://zk1.brg-lab.com/\\n a second image (image.png) was attached to the response of Fabien Lafay. \\ n \\ n ** Identification of URL ** \\ n \\ n* [url] https://odoo.cbao.fr/web/image/145435?access_token=608ac9e7-3627-4a13-8ec-06ff5046ebf3\\n* [URL] https://zk1.brg-lab.com/\\n\\n analysis of problem solving ** Reported as resolved by the user (Victor Bollée) in his response, declaring that \"the problem resolved alone\". No other action or troubleshooting was necessary from the Technical Support team. ',' Response_en ':' ** Chronological Summary of Exchanges ** \\ N \\ N1. [03/04/2025 08:35:20] Fabien Lafay (System) Reports an outcome with accessing the blue test and sends an image. \\ N2. [03/04/2025 12:17:41] Fabien Lafay responds to the initial report, asking the user to check access to a specific url and providing a Screenshot of What Should be Displayed. \\ N3. [03/04/2025 12:21:13] Victor Bollée responds, Stating that the problem resold itself Later and Thanking for the Response. \\ N \\ n ** Extraction of Important Technical Details ** \\ N \\ n \\ n*The Reader is reported to accessing the \"Blue Test\". Fabien Lafay (System) Initially. \\ N*Fabien Lafay Asked the User to Check Access to Specific Url: [URL] https://zk1.brg-lab.com/\\n second image (image.png) was attached to fabien lafay \\ 's responsive. \\ N \\ n ** identification of urls ** \\ n* [URL] https://odoo.cbao.fr/web/image/145435?access_token=608ac9e7-3627-4a13-8ec-06ff5046ebf3\\ [url] https://zk1.brg-lab.com/\\n\\nalysis of Issue Resolution ** \\ n \\ nthe Issue was postponed as resold by the user (Victor Bollée) in Their Response, Stating that \"The Problem Resolved Alone Later\". No Further Action OR Troubleshooting was required from the Technical Support Team. ',' Urls_ extracted ': [' https://zk1.brg-lab.com ',' https://odoo.cbao.fr ',' https://zk1.brg-lab.com/ ', 'https://odoo.cbao.fr/web/image/145435?access_token=608ac9e7-3627-4a13-8ec-06ff5046ebf3'], 'Metadata': {'Timetamp': '20250425_1710', 'Source_age': 'AgenticketalySerSer', 'Ticket_id': 'T11143', 'Model_info': {'Model': 'Llama3-2-Vision-90b-Instruct-q8-0', 'Temperature': 0.1, 'Top_p': 0.5, 'Max_tukens': 4000},' language ':' 'Translation_markers': True, 'is_translated': True}}\n\n=== Image analyzes ====\n--- Image: image.png ---\n** Image Analysis **\n\n### Description of the image\n\nUnfortunately, i have to inform you that the provided \"image\" is not an actual image file, but Rather on Base64-enCoded String. This string appears to be a binary data representation of an image, but without decoing it, we cannot visually inspect the contents.\n\nHowever, i can try to decorate the string and provides an analysis based on the decoded content.\n\n** Decoded Image Content **\n\nAfter Decoding the Base64 String, I Found that it do not contain any visual image data. Instead, it appears to be a binary data stream that do not correspond to recognizable image format.\n\n### Error messages, technical information, or interface elements\n\nSince we cannot visually inspect the decoded content, there are no error messages, technical information, or interface elements to report.\n\n### Relation to support Ticket Context\n\nWithout More Context About the Support Ticket, It's Challenging to Determine How This Image Relats to the Issue at Hand. However, I can suggest that the image might be a screenshot of an application or system component that is experienced.\n\n### Numbers version, status indicators, gold dates\n\nNo version Numbers, status indicators, or dates are visible in the decoded content.\n\n### Extracted Technical Details\n\nUnfortanely, due to the Nature of the Encoded String and its Contents, there are no specific technical details that can be extrated to help diagnosis the result.\n\n** Recommendations **\n\nTo better assist with the support ticket, I recommend providing more context about the outcome, included:\n\n1. A Clear Description of the problem\n2. Any Relevant Error messages or logs\n3. Information about the system, application, or component involved\n\nAdditionally, if possible, please provide a visually inspectable image file (e.g., png, jpeg) that can be an analyzed in the context of the support ticket.\n\n--- Image: Image_145435.png ---\n** Image Analysis **\n\n### Description of the image\n\nThe Provided Image Appears to Be A Screenshot of A Computer Screen Displaying A Technical Support Ticket Interface. The image is Quite Distorted and Unclear, Making It Challenging to Extract specific details.\n\nHowever, upon closer inspection, i can identify some elements:\n\n* A Dark Gray or Black Background with White Text\n* A Series of Lines and Blocks That Resemble a Code Snippet or A Log Output\n* Some Faint Icons or Buttons On The Top-Right Corner of the Image\n\n### Error messages, technical information, or interface elements\n\nUnfortanely, due to the Poor Quality of the Image, I Couldn'T Identify Any Clear Error messages, Technical Information, OR Interface Elements. The text is most illegible, and the icons/buttons are too small to recognize.\n\nHowever, i can suggest some possible elements that might be present in the image:\n\n* A code SNIPPET or log output with timestamps, ip addresses, or system calls\n* A List of Files, Directories, OR System Components\n* A set of buttons or menus for navigating the support ticket interface\n\n### Relationship to the support Ticket Context\n\nGiven the distorted nature of the image, it's difficulty to establish a clear connection to the support ticket context. However, i can make some educated guess:\n\n* The image Might be related to a technical Issue with a software application or system\n* The code snippet or log output could be reporting to diagnose a problem or error\n* The support Ticket interface might be used for reporting and tracking\n\n### Numbers version, status indicators, gold dates\n\nI COULDN'T Identify any version Numbers, status indicators, or dates in the image.\n\n### Extracted Technical Details\n\nUnfortanely, due to the poor Quality of the image, I Couldn't Extract Any specific Technical Details that Might Help Diagnosis The ISSUE. If you could Provide A Clearer Image or more Context about the support Ticket, i'd be happy to try again.\n\n\nGenerates a cross report following the previous instructions, including a chronological table of exchanges between customers and support. Use the following format for the table:\n| Transmitter | Type | Date | Contents | Visual elements |\n| --- | --- | --- | --- | --- |\n| Customer | Question | Date | Text of the question | Relevant elements of images |\n| Support | Answer | Date | Response text | Relevant elements of images | This table must synthesize exchanges while integrating the relevant data of images with the maximum technical context.",
-  "response": "** Rapport croisé **\n\n**Résumé:**\nLe client a signalé un problème technique avec une application ou un système logiciel, et l'équipe d'assistance essaie de diagnostiquer et de résoudre le problème. Le client a fourni deux images, dont l'une est déformée et claire.\n\n** Tableau chronologique des échanges: **\n\n| Émetteur | Type | Date | Contenu | Éléments visuels |\n| --- | --- | --- | --- | --- |\n| Client | Question | 2023-02-15 | \"Je ressens une erreur avec mon application logicielle. Pouvez-vous m'aider?\" | Aucun |\n| Support | Réponse | 2023-02-15 | \"Veuillez fournir plus d'informations sur l'erreur, telles que des captures d'écran ou des journaux.\" | Aucun |\n| Client | Réponse | 2023-02-16 | Image fournie 1 (capture d'écran déformée de l'écran de l'ordinateur) | Fond gris foncé ou noir avec texte blanc, série de lignes et de blocs ressemblant à un extrait de code ou à une sortie de journal, des icônes ou des boutons faibles dans le coin supérieur droit |\n| Support | Réponse | 2023-02-17 | \"Merci d'avoir fourni l'image. Malheureusement, il est difficile à lire en raison de la mauvaise qualité. Pouvez-vous s'il vous plaît fournir une image plus claire ou plus de contexte sur le problème?\" | Aucun |\n| Client | Réponse | 2023-02-18 | Image fournie 2 (capture d'écran de l'interface de ticket de support technique) | Extrait de code ou sortie de journal avec des horodatages, des adresses IP ou des appels système, une liste de fichiers, des répertoires ou des composants système, des boutons ou des menus pour naviguer dans l'interface de ticket de support |\n| Support | Réponse | 2023-02-19 | \"Merci d'avoir fourni la deuxième image. Nous avons toujours du mal à identifier le problème en raison du manque de messages d'erreur clairs ou d'informations techniques. Pouvez-vous s'il vous plaît fournir plus de contexte ou clarifier ce que vous essayez d'accomplir?\" | Aucun |\n\n** Contexte technique: **\n\n* Le client connaît une erreur avec une application ou un système logiciel.\n* L'équipe d'assistance a demandé des informations supplémentaires, telles que des captures d'écran ou des journaux, pour diagnostiquer le problème.\n* Le client a fourni deux images, dont l'une est déformée et claire.\n* La deuxième image semble être une capture d'écran d'une interface de billets de support technique, mais la qualité est encore mauvaise.\n\n** Recommandations: **\n\n* Demandez que le client fournisse une image plus claire ou plus de contexte sur le problème.\n* Demandez au client de clarifier ce qu'il essaie d'accomplir ou quelles mesures il a prises menant à l'erreur.\n* Envisagez de demander des informations supplémentaires, telles que les spécifications du système ou les versions logicielles, pour aider à diagnostiquer le problème.",
-  "response_en": "**Cross Report**\n\n**Summary:**\nThe customer has reported a technical issue with a software application or system, and the support team is trying to diagnose and resolve the problem. The customer has provided two images, one of which is distorted and unclear.\n\n**Chronological Table of Exchanges:**\n\n| Transmitter | Type | Date | Contents | Visual elements |\n| --- | --- | --- | --- | --- |\n| Customer | Question | 2023-02-15 | \"I'm experiencing an error with my software application. Can you help me?\" | None |\n| Support | Answer | 2023-02-15 | \"Please provide more information about the error, such as screenshots or logs.\" | None |\n| Customer | Response | 2023-02-16 | Provided Image 1 (distorted screenshot of computer screen) | Dark gray or black background with white text, series of lines and blocks resembling code snippet or log output, faint icons or buttons on top-right corner |\n| Support | Answer | 2023-02-17 | \"Thank you for providing the image. Unfortunately, it's difficult to read due to the poor quality. Can you please provide a clearer image or more context about the issue?\" | None |\n| Customer | Response | 2023-02-18 | Provided Image 2 (screenshot of technical support ticket interface) | Code snippet or log output with timestamps, IP addresses, or system calls, list of files, directories, or system components, buttons or menus for navigating support ticket interface |\n| Support | Answer | 2023-02-19 | \"Thank you for providing the second image. We're still having trouble identifying the issue due to the lack of clear error messages or technical information. Can you please provide more context or clarify what you're trying to accomplish?\" | None |\n\n**Technical Context:**\n\n* The customer is experiencing an error with a software application or system.\n* The support team has requested additional information, such as screenshots or logs, to diagnose the issue.\n* The customer has provided two images, one of which is distorted and unclear.\n* The second image appears to be a screenshot of a technical support ticket interface, but the quality is still poor.\n\n**Recommendations:**\n\n* Request that the customer provide a clearer image or more context about the issue.\n* Ask the customer to clarify what they're trying to accomplish or what steps they took leading up to the error.\n* Consider requesting additional information, such as system specifications or software versions, to help diagnose the issue.",
+  "prompt": "Voici les données d'analyse pour un ticket de support :\n\n=== ANALYSE DU TICKET ===\n{'prompt': \"TITRE: BRGLAB - Essai inaccessible\\n\\n[03/04/2025 08:35:20] Fabien LAFAY (Système):\\nGIRAUD TP (JCG), Victor BOLLÉE\\n-\\nil y a 9 minutes\\n;\\nFabien LAFAY\\n;\\nRomuald GRUSON\\n;\\nsupport\\n;\\nsupport\\n-\\nQuentin FAIVRE\\n-\\nFabien LAFAY\\n-\\nRomuald GRUSON\\nBonjour,\\nJe ne parviens pas à accéder au l’essai au bleu\\xa0:\\nMerci par avance pour votre.\\nCordialement\\n![Image](https://odoo.cbao.fr/web/image/145435?access_token=608ac9e7-3627-4a13-a8ec-06ff5046ebf3)\\n\\n---\\n\\n[03/04/2025 12:17:41] Fabien LAFAY (E-mail):\\nBonjour\\n,\\nPouvez-vous vérifier si vous avez bien accès à la page suivante en l'ouvrant dans votre navigateur :\\nhttps://zk1.brg-lab.com/\\nVoici ce que vous devriez voir affiché :\\nSi ce n'est pas le cas, pouvez-vous me faire une capture d'écran de ce qui est affiché?\\nJe reste à votre entière disposition pour toute information complémentaire.\\nCordialement,\\n---\\nSupport technique\\n\\n- image.png (image/png) [ID: 145453]\\n\\n---\\n\\n[03/04/2025 12:21:13] Victor BOLLÉE (E-mail):\\nBonjour,\\nLe problème s’est résolu seul par la suite.\\nJe vous remercie pour votre retour.\\nBonne journée\\nPS\\xa0: l’adresse fonctionne\\nDe\\xa0:\\n\\n---\", 'prompt_en': 'Title: BRGLAB - Inaccessible test\\n\\n[03/04/2025 08:35:20] Fabien Lafay (System):\\nGiraud TP (JCG), Victor Bollée\\n-\\n9 minutes ago\\n;\\nFabien Lafay\\n;\\nROMUALD GRUSON\\n;\\nsupport\\n;\\nsupport\\n-\\nQuentin Faivre\\n-\\nFabien Lafay\\n-\\nROMUALD GRUSON\\nGood morning,\\nI cannot access the blue test:\\nThank you in advance for your.\\nSincerely\\n! [Image] (https://odoo.cbao.fr/web/image/145435?access_token=608ac9e7-3627-4a13-8ec-06ff5046ebf3)\\n\\n---\\n\\n[03/04/2025 12:17:41] Fabien Lafay (E-mail):\\nGood morning\\n,,\\nCan you check if you have access to the next page by opening it in your browser:\\nhttps://zk1.brg-lab.com/\\nHere is what you should see displayed:\\nIf not, can you give me a screenshot of what is displayed?\\nI remain at your entire disposal for any further information.\\nSincerely,\\n---\\nTechnical support\\n\\n- Image.png (Image/PNG) [ID: 145453]\\n\\n---\\n\\n[03/04/2025 12:21:13] Victor Bollée (E-mail):\\nGood morning,\\nThe problem resolved alone later.\\nThank you for your return.\\nGood day\\nPS: the address works\\nOf :\\n\\n---', 'response': '** Résumé chronologique des échanges **\\n\\n1. [03/04/2025 08:35:20] Fabien Lafay (système) rapporte un problème avec l\\'accès au test bleu et envoie une image.\\n2. [03/04/2025 12:17:41] Fabien Lafay répond au rapport initial, demandant à l\\'utilisateur de vérifier l\\'accès à une URL spécifique et de fournir une capture d\\'écran de ce qui devrait être affiché.\\n3. [03/04/2025 12:21:13] Victor Bollée répond, déclarant que le problème s\\'est résolu plus tard et en remerciant la réponse.\\n\\n** Extraction des détails techniques importants **\\n\\n* Le problème signalé est lié à l\\'accès au \"test bleu\".\\n* Une capture d\\'écran a été envoyée par Fabien Lafay (système) initialement.\\n* Fabien Lafay a demandé à l\\'utilisateur de vérifier l\\'accès à une URL spécifique: [url] https://zk1.brg-lab.com/\\n* Une deuxième image (image.png) a été attachée à la réponse de Fabien Lafay.\\n\\n** Identification des URL **\\n\\n* [Url] https://odoo.cbao.fr/web/image/145435?access_token=608AC9E7-3627-4A13-8EC-06FF5046EBF3\\n* [URL] https://zk1.brg-lab.com/\\n\\n** Analyse de la résolution des problèmes **\\n\\nLe problème a été rapporté comme résolu par l\\'utilisateur (Victor Bollée) dans sa réponse, déclarant que \"le problème a résolu seul plus tard\". Aucune autre action ou dépannage n\\'a été nécessaire de l\\'équipe de support technique.', 'response_en': '**Chronological Summary of Exchanges**\\n\\n1. [03/04/2025 08:35:20] Fabien Lafay (System) reports an issue with accessing the blue test and sends an image.\\n2. [03/04/2025 12:17:41] Fabien Lafay responds to the initial report, asking the user to check access to a specific URL and providing a screenshot of what should be displayed.\\n3. [03/04/2025 12:21:13] Victor Bollée responds, stating that the problem resolved itself later and thanking for the response.\\n\\n**Extraction of Important Technical Details**\\n\\n* The issue reported is related to accessing the \"blue test\".\\n* A screenshot was sent by Fabien Lafay (System) initially.\\n* Fabien Lafay asked the user to check access to a specific URL: [URL]https://zk1.brg-lab.com/\\n* A second image (Image.png) was attached to Fabien Lafay\\'s response.\\n\\n**Identification of URLs**\\n\\n* [URL]https://odoo.cbao.fr/web/image/145435?access_token=608ac9e7-3627-4a13-8ec-06ff5046ebf3\\n* [URL]https://zk1.brg-lab.com/\\n\\n**Analysis of Issue Resolution**\\n\\nThe issue was reported as resolved by the user (Victor Bollée) in their response, stating that \"the problem resolved alone later\". No further action or troubleshooting was required from the technical support team.', 'urls_extracted': ['https://zk1.brg-lab.com', 'https://odoo.cbao.fr', 'https://zk1.brg-lab.com/', 'https://odoo.cbao.fr/web/image/145435?access_token=608ac9e7-3627-4a13-8ec-06ff5046ebf3'], 'metadata': {'timestamp': '20250428_092247', 'source_agent': 'AgentTicketAnalyser', 'ticket_id': 'T11143', 'model_info': {'model': 'llama3-2-vision-90b-instruct-q8-0', 'temperature': 0.1, 'top_p': 0.5, 'max_tokens': 4000}, 'language': 'en-fr', 'translation_markers': True, 'is_translated': True}}\n\n=== ANALYSES D'IMAGES ===\n--- IMAGE : image.png ---\n**Image Analysis**\n\n### Description of the Image\n\nUnfortunately, I have to inform you that the provided \"image\" is not an actual image file, but rather a base64-encoded string. This string appears to be a binary data representation of an image, but without decoding it, we cannot visually inspect the contents.\n\nHowever, I can try to decode the string and provide an analysis based on the decoded content.\n\n**Decoded Image Content**\n\nAfter decoding the base64 string, I found that it does not contain any visual image data. Instead, it appears to be a binary data stream that does not correspond to a recognizable image format.\n\n### Error Messages, Technical Information, or Interface Elements\n\nSince we cannot visually inspect the decoded content, there are no error messages, technical information, or interface elements to report.\n\n### Relation to Support Ticket Context\n\nWithout more context about the support ticket, it's challenging to determine how this image relates to the issue at hand. However, I can suggest that the image might be a screenshot of an application or system component that is experiencing issues.\n\n### Version Numbers, Status Indicators, or Dates\n\nNo version numbers, status indicators, or dates are visible in the decoded content.\n\n### Extracted Technical Details\n\nUnfortunately, due to the nature of the encoded string and its contents, there are no specific technical details that can be extracted to help diagnose the issue.\n\n**Recommendations**\n\nTo better assist with the support ticket, I recommend providing more context about the issue, including:\n\n1. A clear description of the problem\n2. Any relevant error messages or logs\n3. Information about the system, application, or component involved\n\nAdditionally, if possible, please provide a visually inspectable image file (e.g., PNG, JPEG) that can be analyzed in the context of the support ticket.\n\n--- IMAGE : image_145435.png ---\n**Image Analysis**\n\n### Description of the Image\n\nThe provided image appears to be a screenshot of a computer screen displaying a technical support ticket interface. The image is quite distorted and unclear, making it challenging to extract specific details.\n\nHowever, upon closer inspection, I can identify some elements:\n\n* A dark gray or black background with white text\n* A series of lines and blocks that resemble a code snippet or a log output\n* Some faint icons or buttons on the top-right corner of the image\n\n### Error Messages, Technical Information, or Interface Elements\n\nUnfortunately, due to the poor quality of the image, I couldn't identify any clear error messages, technical information, or interface elements. The text is mostly illegible, and the icons/buttons are too small to recognize.\n\nHowever, I can suggest some possible elements that might be present in the image:\n\n* A code snippet or log output with timestamps, IP addresses, or system calls\n* A list of files, directories, or system components\n* A set of buttons or menus for navigating the support ticket interface\n\n### Relation to the Support Ticket Context\n\nGiven the distorted nature of the image, it's difficult to establish a clear connection to the support ticket context. However, I can make some educated guesses:\n\n* The image might be related to a technical issue with a software application or system\n* The code snippet or log output could be relevant to diagnosing a problem or error\n* The support ticket interface might be used for reporting and tracking issues\n\n### Version Numbers, Status Indicators, or Dates\n\nI couldn't identify any version numbers, status indicators, or dates in the image.\n\n### Extracted Technical Details\n\nUnfortunately, due to the poor quality of the image, I couldn't extract any specific technical details that might help diagnose the issue. If you could provide a clearer image or more context about the support ticket, I'd be happy to try again.\n\n\nGénère un rapport croisé en suivant les instructions précédentes, incluant un tableau chronologique des échanges entre CLIENT et SUPPORT. Utilise le format suivant pour le tableau :\n| ÉMETTEUR | TYPE | DATE | CONTENU | ÉLÉMENTS VISUELS |\n| --- | --- | --- | --- | --- |\n| CLIENT | question | date | texte de la question | éléments pertinents des images |\n| SUPPORT | réponse | date | texte de la réponse | éléments pertinents des images |\n\nCe tableau doit synthétiser les échanges tout en intégrant les données pertinentes des images avec le maximum de contexte technique.",
+  "prompt_en": "[ENGLISH RESPONSE REQUESTED]\n\nHere are the analysis data for a support ticket:\n\n=== Ticket analysis === {'prompt': \"Title: brglab - inaccessible test \\ n \\ n [03/04/2025 08:35:20] Fabien Lafay (system): \\ ngiraud tp (JCG), Victor Bollée \\ n- \\ nil there 9 minutes \\ n; Lafay \\ n; \\ nRomuald GRUSON \\ n; \\ nsupport \\ n; \\ nsupport \\ n- \\ nquentin favre \\ n- \\ nfabien lafay \\ n- \\ nromuald gruson \\ nbonjour, \\ nje does not manage to access the test in blue \\ xa0: \\ nmerci in advance for Your. \\ nCORDALIAL \\ n! [Image] (https://odoo.cbao.fr/web/image/145435?access_token=608ac9e7-3627-4a13-8ec-06ff5046ebf3) \\ n \\ n \\ n --- \\ n \\ n [03/04/2025 Fabien Lafay (e-mail): \\ nbonjour \\ n, \\ npouve do you check if you have access to the next page by opening it in your browser: \\ nhttps: //zk1.brg-lab.com/ \\ nvucici what you should see displayed: \\ nsi this is not the case, can you give me a screenshot? Provision for any additional information. \\ NCONDALIAL, \\ n --- \\ nsupport Technique \\ n \\ n- Image.png (Image/PNG) [ID: 145453] \\ n \\ n --- \\ n \\ n [03/04/2025 12:21:13] Victor Bollée (E-mail): \\ NBONJOUR, \\ nle problem was resolved alone by the Continue. \\ nje thank you for your return. \\ nbonne day \\ nps \\ xa0: the address works \\ nde \\ xa0: \\ n \\ n-\", 'prompt_en': 'title: brglab-inaccessible test \\ n \\ n [03/04/2025 08:35:20] Fabien Lafay (System): \\ ngiraud TP (JCG), Victor Bollée \\ n- \\ n9 minutes \\ n; \\ nfabien Lafay \\ n; \\ nromuald Gruson \\ n; \\ nsupport \\ n; \\ nsupport \\ n- \\ nquentin favre \\ n- \\ nfabien lafay \\ n- \\ nromuald gruson \\ ngood Morning, \\ ni cannot access the blue test: \\ nthank you in advance for your. \\ nsincerely \\ n! [Image] (https://odoo.cbao.fr/web/image/145435?access_token=608ac9e7-3627-4a13-8ec-06ff5046ebf3)\\n----x--xxe Morning \\ n ,, \\ ncan you check if you have access to the next page by Opening it in your Browser: \\ nhttps: //zk1.brg-lab.com/ \\ nhere is what you should see displayed: \\ nif not, can you give Displayed? \\ ni remain at your whole arrange for any further information. \\ nsincerely, \\ n --- \\ ntechnical support \\ n- image.png (image/png) [ID: 145453] \\ n \\ n --- \\ n \\ n [03/04/2025 12:21:13] Victor Bollée Bollée (E-mail): \\ NGOOD MORNING, \\ nthe problem resold alone later. \\ Nthank you for your return. \\ Ngood day \\ nps: The Address Works \\ NOF: \\ n \\ n --- ',' Response ':' ** Chronological summary of exchanges ** \\ n \\ n1. [03/04/2025 08:35:20] Fabien Lafay (system) reports a problem with access to blue test and sends an image. \\ N2. [03/04/2025 12:17:41] Fabien Lafay responds to the initial report, asking the user to check access to a specific url and provide a screen capture of what should be displayed. \\ N3. [03/04/2025 12:21:13] Victor Bollée answers, declaring that the problem is resolved later and thanking the answer. \\ N \\ n ** extraction of important technical details ** \\ n \\ n* The reported problem is linked to the access to the \"blue test\". \\ N* A screen capture was sent by Fabien Lafay (system) Initially. \\ N* Fabien Lafay asked the user to check the access to a specific URL: [URL] https://zk1.brg-lab.com/\\n a second image (image.png) was attached to the response of Fabien Lafay. \\ n \\ n ** Identification of URL ** \\ n \\ n* [url] https://odoo.cbao.fr/web/image/145435?access_token=608ac9e7-3627-4a13-8ec-06ff5046ebf3\\n* [URL] https://zk1.brg-lab.com/\\n\\n analysis of problem solving ** Reported as resolved by the user (Victor Bollée) in his response, declaring that \"the problem resolved alone\". No other action or troubleshooting was necessary from the Technical Support team. ',' Response_en ':' ** Chronological Summary of Exchanges ** \\ N \\ N1. [03/04/2025 08:35:20] Fabien Lafay (System) Reports an outcome with accessing the blue test and sends an image. \\ N2. [03/04/2025 12:17:41] Fabien Lafay responds to the initial report, asking the user to check access to a specific url and providing a Screenshot of What Should be Displayed. \\ N3. [03/04/2025 12:21:13] Victor Bollée responds, Stating that the problem resold itself Later and Thanking for the Response. \\ N \\ n ** Extraction of Important Technical Details ** \\ N \\ n \\ n*The Reader is reported to accessing the \"Blue Test\". Fabien Lafay (System) Initially. \\ N*Fabien Lafay Asked the User to Check Access to Specific Url: [URL] https://zk1.brg-lab.com/\\n second image (image.png) was attached to fabien lafay \\ 's responsive. \\ N \\ n ** identification of urls ** \\ n* [URL] https://odoo.cbao.fr/web/image/145435?access_token=608ac9e7-3627-4a13-8ec-06ff5046ebf3\\ [url] https://zk1.brg-lab.com/\\n\\nalysis of Issue Resolution ** \\ n \\ nthe Issue was postponed as resold by the user (Victor Bollée) in Their Response, Stating that \"The Problem Resolved Alone Later\". No Further Action OR Troubleshooting was required from the Technical Support Team. ',' Urls_ extracted ': [' https://zk1.brg-lab.com ',' https://odoo.cbao.fr ',' https://zk1.brg-lab.com/ ', 'https://odoo.cbao.fr/web/image/145435?access_token=608ac9e7-3627-4a13-8ec-06ff5046ebf3'], 'Metadata': {'Timetamp': '20250428_092247', 'Source_age': 'AgenticketalySerSer', 'Ticket_id': 'T11143', 'Model_info': {'Model': 'Llama3-2-Vision-90b-Instruct-q8-0', 'Temperature': 0.1, 'Top_p': 0.5, 'Max_tukens': 4000},' language ':' 'Translation_markers': True, 'is_translated': True}}\n\n=== Image analyzes ====\n--- Image: image.png ---\n** Image Analysis **\n\n### Description of the image\n\nUnfortunately, i have to inform you that the provided \"image\" is not an actual image file, but Rather on Base64-enCoded String. This string appears to be a binary data representation of an image, but without decoing it, we cannot visually inspect the contents.\n\nHowever, i can try to decorate the string and provides an analysis based on the decoded content.\n\n** Decoded Image Content **\n\nAfter Decoding the Base64 String, I Found that it do not contain any visual image data. Instead, it appears to be a binary data stream that do not correspond to recognizable image format.\n\n### Error messages, technical information, or interface elements\n\nSince we cannot visually inspect the decoded content, there are no error messages, technical information, or interface elements to report.\n\n### Relation to support Ticket Context\n\nWithout More Context About the Support Ticket, It's Challenging to Determine How This Image Relats to the Issue at Hand. However, I can suggest that the image might be a screenshot of an application or system component that is experienced.\n\n### Numbers version, status indicators, gold dates\n\nNo version Numbers, status indicators, or dates are visible in the decoded content.\n\n### Extracted Technical Details\n\nUnfortanely, due to the Nature of the Encoded String and its Contents, there are no specific technical details that can be extrated to help diagnosis the result.\n\n** Recommendations **\n\nTo better assist with the support ticket, I recommend providing more context about the outcome, included:\n\n1. A Clear Description of the problem\n2. Any Relevant Error messages or logs\n3. Information about the system, application, or component involved\n\nAdditionally, if possible, please provide a visually inspectable image file (e.g., png, jpeg) that can be an analyzed in the context of the support ticket.\n\n--- Image: Image_145435.png ---\n** Image Analysis **\n\n### Description of the image\n\nThe Provided Image Appears to Be A Screenshot of A Computer Screen Displaying A Technical Support Ticket Interface. The image is Quite Distorted and Unclear, Making It Challenging to Extract specific details.\n\nHowever, upon closer inspection, i can identify some elements:\n\n* A Dark Gray or Black Background with White Text\n* A Series of Lines and Blocks That Resemble a Code Snippet or A Log Output\n* Some Faint Icons or Buttons On The Top-Right Corner of the Image\n\n### Error messages, technical information, or interface elements\n\nUnfortanely, due to the Poor Quality of the Image, I Couldn'T Identify Any Clear Error messages, Technical Information, OR Interface Elements. The text is most illegible, and the icons/buttons are too small to recognize.\n\nHowever, i can suggest some possible elements that might be present in the image:\n\n* A code SNIPPET or log output with timestamps, ip addresses, or system calls\n* A List of Files, Directories, OR System Components\n* A set of buttons or menus for navigating the support ticket interface\n\n### Relationship to the support Ticket Context\n\nGiven the distorted nature of the image, it's difficulty to establish a clear connection to the support ticket context. However, i can make some educated guess:\n\n* The image Might be related to a technical Issue with a software application or system\n* The code snippet or log output could be reporting to diagnose a problem or error\n* The support Ticket interface might be used for reporting and tracking\n\n### Numbers version, status indicators, gold dates\n\nI COULDN'T Identify any version Numbers, status indicators, or dates in the image.\n\n### Extracted Technical Details\n\nUnfortanely, due to the poor Quality of the image, I Couldn't Extract Any specific Technical Details that Might Help Diagnosis The ISSUE. If you could Provide A Clearer Image or more Context about the support Ticket, i'd be happy to try again.\n\n\nGenerates a cross report following the previous instructions, including a chronological table of exchanges between customers and support. Use the following format for the table:\n| Transmitter | Type | Date | Contents | Visual elements |\n| --- | --- | --- | --- | --- |\n| Customer | Question | Date | Text of the question | Relevant elements of images |\n| Support | Answer | Date | Response text | Relevant elements of images | This table must synthesize exchanges while integrating the relevant data of images with the maximum technical context.",
+  "response": "HttpConnectionPool (host = '217.182.105.173', port = 11434): Lire expiré. (Lire le délai d'attente = 120)",
+  "response_en": "HTTPConnectionPool(host='217.182.105.173', port=11434): Read timed out. (read timeout=120)",
   "metadata": {
     "ticket_id": "T11143",
-    "timestamp": "20250425_171752",
+    "timestamp": "20250428_093011",
     "source_agent": "AgentReportGenerator",
     "model_info": {
       "model": "llama3-2-vision-90b-instruct-q8-0",
diff --git a/output/ticket_T11143/T11143_20250422_084617/T11143_rapports/pipeline/rapport_final_llama3-vision-90b-instruct_results.txt b/output/ticket_T11143/T11143_20250422_084617/T11143_rapports/pipeline/rapport_final_llama3-vision-90b-instruct_results.txt
index 0aa32f3..22f3abb 100644
--- a/output/ticket_T11143/T11143_20250422_084617/T11143_rapports/pipeline/rapport_final_llama3-vision-90b-instruct_results.txt
+++ b/output/ticket_T11143/T11143_20250422_084617/T11143_rapports/pipeline/rapport_final_llama3-vision-90b-instruct_results.txt
@@ -1,34 +1,7 @@
 RÉSULTATS DE L'ANALYSE RAPPORT_FINAL - TICKET T11143
 ================================================================================
 
-** Rapport croisé **
-
-**Résumé:**
-Le client a signalé un problème technique avec une application ou un système logiciel, et l'équipe d'assistance essaie de diagnostiquer et de résoudre le problème. Le client a fourni deux images, dont l'une est déformée et claire.
-
-** Tableau chronologique des échanges: **
-
-| Émetteur | Type | Date | Contenu | Éléments visuels |
-| --- | --- | --- | --- | --- |
-| Client | Question | 2023-02-15 | "Je ressens une erreur avec mon application logicielle. Pouvez-vous m'aider?" | Aucun |
-| Support | Réponse | 2023-02-15 | "Veuillez fournir plus d'informations sur l'erreur, telles que des captures d'écran ou des journaux." | Aucun |
-| Client | Réponse | 2023-02-16 | Image fournie 1 (capture d'écran déformée de l'écran de l'ordinateur) | Fond gris foncé ou noir avec texte blanc, série de lignes et de blocs ressemblant à un extrait de code ou à une sortie de journal, des icônes ou des boutons faibles dans le coin supérieur droit |
-| Support | Réponse | 2023-02-17 | "Merci d'avoir fourni l'image. Malheureusement, il est difficile à lire en raison de la mauvaise qualité. Pouvez-vous s'il vous plaît fournir une image plus claire ou plus de contexte sur le problème?" | Aucun |
-| Client | Réponse | 2023-02-18 | Image fournie 2 (capture d'écran de l'interface de ticket de support technique) | Extrait de code ou sortie de journal avec des horodatages, des adresses IP ou des appels système, une liste de fichiers, des répertoires ou des composants système, des boutons ou des menus pour naviguer dans l'interface de ticket de support |
-| Support | Réponse | 2023-02-19 | "Merci d'avoir fourni la deuxième image. Nous avons toujours du mal à identifier le problème en raison du manque de messages d'erreur clairs ou d'informations techniques. Pouvez-vous s'il vous plaît fournir plus de contexte ou clarifier ce que vous essayez d'accomplir?" | Aucun |
-
-** Contexte technique: **
-
-* Le client connaît une erreur avec une application ou un système logiciel.
-* L'équipe d'assistance a demandé des informations supplémentaires, telles que des captures d'écran ou des journaux, pour diagnostiquer le problème.
-* Le client a fourni deux images, dont l'une est déformée et claire.
-* La deuxième image semble être une capture d'écran d'une interface de billets de support technique, mais la qualité est encore mauvaise.
-
-** Recommandations: **
-
-* Demandez que le client fournisse une image plus claire ou plus de contexte sur le problème.
-* Demandez au client de clarifier ce qu'il essaie d'accomplir ou quelles mesures il a prises menant à l'erreur.
-* Envisagez de demander des informations supplémentaires, telles que les spécifications du système ou les versions logicielles, pour aider à diagnostiquer le problème.
+HttpConnectionPool (host = '217.182.105.173', port = 11434): Lire expiré. (Lire le délai d'attente = 120)
 
 
 ================================================================================
diff --git a/output/ticket_T11143/T11143_20250422_084617/T11143_rapports/pipeline/tri_image_llama3-vision-90b-instruct_results.json b/output/ticket_T11143/T11143_20250422_084617/T11143_rapports/pipeline/tri_image_llama3-vision-90b-instruct_results.json
index f44a3cf..7a30eb5 100644
--- a/output/ticket_T11143/T11143_20250422_084617/T11143_rapports/pipeline/tri_image_llama3-vision-90b-instruct_results.json
+++ b/output/ticket_T11143/T11143_20250422_084617/T11143_rapports/pipeline/tri_image_llama3-vision-90b-instruct_results.json
@@ -7,7 +7,7 @@
     "metadata": {
       "image_path": "output/ticket_T11143/T11143_20250422_084617/attachments/image.png",
       "image_name": "image.png",
-      "timestamp": "20250425_171109",
+      "timestamp": "20250428_092317",
       "model_info": {
         "model": "llama3.2-vision:90b-instruct-q8_0",
         "temperature": 0.1,
@@ -26,7 +26,7 @@
     "metadata": {
       "image_path": "output/ticket_T11143/T11143_20250422_084617/attachments/image_145435.png",
       "image_name": "image_145435.png",
-      "timestamp": "20250425_171125",
+      "timestamp": "20250428_092333",
       "model_info": {
         "model": "llama3.2-vision:90b-instruct-q8_0",
         "temperature": 0.1,
@@ -45,7 +45,7 @@
     "metadata": {
       "image_path": "output/ticket_T11143/T11143_20250422_084617/attachments/543d7da1b54c29ff43ce5712d1a9aa4962ed21795c4e943fcb8cb84fd4d7465a.jpg",
       "image_name": "543d7da1b54c29ff43ce5712d1a9aa4962ed21795c4e943fcb8cb84fd4d7465a.jpg",
-      "timestamp": "20250425_171137",
+      "timestamp": "20250428_092344",
       "model_info": {
         "model": "llama3.2-vision:90b-instruct-q8_0",
         "temperature": 0.1,
@@ -65,7 +65,7 @@
       "image_path": "output/ticket_T11143/T11143_20250422_084617/attachments/a20f7697fd5e1d1fca3296c6d01228220e0e112c46b4440cc938f74d10934e98.gif",
       "image_name": "a20f7697fd5e1d1fca3296c6d01228220e0e112c46b4440cc938f74d10934e98.gif",
       "ticket_id": "T11143",
-      "timestamp": "20250425_171137",
+      "timestamp": "20250428_092344",
       "error": true,
       "source_agent": "AgentImageSorter"
     }