{
  "ticket_summary": {
    "id": 194,
    "code": "T0182",
    "name": "Pb de calcul lors de l’ajout du tamis 0.063mm dans l’analyse granulométrique",
    "project_id": 3,
    "project_name": "Demandes",
    "stage_id": 8,
    "stage_name": "Clôturé",
    "date_extraction": "2025-04-04T17:02:17.154347"
  },
  "metadata": {
    "message_count": {
      "total": 14,
      "processed": 7,
      "excluded": 7
    },
    "cleaning_strategy": "standard",
    "cleaning_config": {
      "preserve_links": true,
      "preserve_images": true,
      "strategy": "html2text"
    }
  },
  "messages": [
    {
      "id": 11521,
      "body": "Bonjour, \n\nJe vous contact par ce mail car cela ne marche pas depuis le logiciel sur notre serveur \n\nLe pblm est que lors de l’ajout du tamis 0.063mm dans l’analyse granulométrique NFP 94-056 ou NF EN ISO 17892-4 le calcul en se fait pas.\n\nMerci \n\n![](/web/image/32470?access_token=ff034672-07a4-4798-aa68-0997fc6a671a)![](/web/image/32465?access_token=2e14e2a4-d54d-4abd-9876-17cf9ff312e9)\n\nCordialement,\n\n![Signature FR basse def](/web/image/32467?access_token=937b74f5-3c6f-4bdf-89d2-ee81023f8bce)\n\n_______________________________________________ \n\n![ ](/web/image/32472?access_token=b62cde1c-29d2-43fd-9565-3d55f26ef159)**Cyril BERTONECHE\n\n**\n\nResponsable Laboratoire \n\nSogea Satom Guinée Equatoriale\n\n![cid:image002.png@01D4D8B0.ECA929E0](/web/image/32474?access_token=80d234be-4ac1-4a4d-97ab-db1d8eb9a11e)",
      "date": "2020-05-08 14:41:56",
      "author_id": [
        6807,
        "SOGEA SATOM CÔTE D'IVOIRE, Cyril BERTONECHE"
      ],
      "email_from": "BERTONECHE Cyril <Cyril.BERTONECHE@vinci-construction.com>",
      "message_type": "email",
      "parent_id": [
        11520,
        "[T0182] Pblm BRG LAB"
      ],
      "subtype_id": [
        1,
        "Discussions"
      ],
      "subject": "Pblm BRG LAB",
      "tracking_value_ids": [],
      "attachment_ids": [
        32474,
        32472,
        32470,
        32469,
        32467,
        32465
      ],
      "is_system": false,
      "is_stage_change": false,
      "is_forwarded": false,
      "is_duplicate": false,
      "body_original": "<p>\r\n\r\n</p>\r\n<div>\r\n<p>Bonjour, </p><p></p>\r\n<p></p><p> </p>\r\n<p>Je vous contact par ce mail car cela ne marche pas depuis le logiciel sur notre serveur\r\n</p><p></p>\r\n<p></p><p> </p>\r\n<p>Le pblm est que lors de l’ajout du tamis 0.063mm dans l’analyse granulométrique NFP 94-056 ou NF EN ISO 17892-4 le calcul en se fait pas.</p><p></p>\r\n<p></p><p> </p>\r\n<p>Merci </p><p></p>\r\n<p><span style=\"margin-left:473px; margin-top:1209px; width:782px; height:114px\"><img width=\"521\" height=\"76\" style=\"width:5.4305in; height:.7916in\" src=\"/web/image/32470?access_token=ff034672-07a4-4798-aa68-0997fc6a671a\"></span><img width=\"1920\" height=\"1040\" style=\"width:20.0in; height:10.8333in\" id=\"Image_x0020_4\" src=\"/web/image/32465?access_token=2e14e2a4-d54d-4abd-9876-17cf9ff312e9\"></p><p></p>\r\n<p></p><p> </p>\r\n<p><span><p> </p></span></p>\r\n<p><span><p> </p></span></p>\r\n<p><span>Cordialement,<p></p></span></p>\r\n<p><span><p> </p></span></p>\r\n<p><span style=\"color:#1F4E79\"><img width=\"300\" height=\"32\" style=\"width:3.125in; height:.3333in\" id=\"Image_x0020_1\" src=\"/web/image/32467?access_token=937b74f5-3c6f-4bdf-89d2-ee81023f8bce\" alt=\"Signature FR basse def\"></span><span><p></p></span></p>\r\n<p><span>_______________________________________________         \r\n<p></p></span></p>\r\n<p><span style=\"margin-left:279px; margin-top:684px; width:274px; height:125px\"><img width=\"183\" height=\"83\" style=\"width:1.9027in; height:.868in\" src=\"/web/image/32472?access_token=b62cde1c-29d2-43fd-9565-3d55f26ef159\" alt=\" \"></span><b><span style='font-size:12.0pt; font-family:\"Vinci Sans Light\"; color:#4472C4'>Cyril\r\n BERTONECHE<p></p></span></b></p>\r\n<p><span style='font-size:10.0pt; font-family:\"Vinci Sans Light\"'>Responsable Laboratoire                                          \r\n<p></p></span></p>\r\n<p><span style='font-size:10.0pt; font-family:\"Vinci Sans Light\"'>Sogea Satom Guinée Equatoriale<p></p></span></p>\r\n<p><span><img width=\"156\" height=\"36\" style=\"width:1.625in; height:.375in\" id=\"Image_x0020_3\" src=\"/web/image/32474?access_token=80d234be-4ac1-4a4d-97ab-db1d8eb9a11e\" alt=\"cid:image002.png@01D4D8B0.ECA929E0\"></span><span><p></p></span></p>\r\n<p></p><p> </p>\r\n</div>\r\n\r\n",
      "author_details": {
        "name": "Cyril BERTONECHE",
        "email": "cyril.bertoneche@vinci-construction.com",
        "is_system": false,
        "id": 6807,
        "phone": false,
        "function": "Responsable Géotechnique et Laboratoire",
        "company_id": [
          1,
          "CBAO S.A.R.L."
        ]
      }
    },
    {
      "id": 11520,
      "body": "",
      "date": "2020-05-08 14:46:58",
      "author_id": [
        2,
        "OdooBot"
      ],
      "email_from": "\"OdooBot\" <odoobot@example.com>",
      "message_type": "notification",
      "parent_id": false,
      "subtype_id": [
        16,
        "Task Created"
      ],
      "subject": false,
      "tracking_value_ids": [
        2049,
        2050,
        2051,
        2052,
        2053
      ],
      "attachment_ids": [],
      "is_system": true,
      "is_stage_change": true,
      "is_forwarded": false,
      "is_duplicate": false,
      "author_details": {
        "name": "OdooBot",
        "email": "odoobot@example.com",
        "is_system": true,
        "id": 2,
        "phone": false,
        "function": false,
        "company_id": [
          1,
          "CBAO S.A.R.L."
        ]
      }
    },
    {
      "id": 11526,
      "body": "",
      "date": "2020-05-11 06:47:10",
      "author_id": [
        10288,
        "CBAO S.A.R.L., Youness BENDEQ"
      ],
      "email_from": "\"Youness BENDEQ\" <youness.bendeq@cbao.fr>",
      "message_type": "notification",
      "parent_id": [
        11520,
        "[T0182] Pblm BRG LAB"
      ],
      "subtype_id": [
        16,
        "Task Created"
      ],
      "subject": false,
      "tracking_value_ids": [
        2058
      ],
      "attachment_ids": [],
      "is_system": true,
      "is_stage_change": true,
      "is_forwarded": false,
      "is_duplicate": false,
      "author_details": {
        "name": "Youness BENDEQ",
        "email": "youness@cbao.fr",
        "is_system": false,
        "id": 10288,
        "phone": false,
        "function": "Support technique / Chargé de clientèle",
        "company_id": [
          1,
          "CBAO S.A.R.L."
        ]
      }
    },
    {
      "id": 11949,
      "body": "",
      "date": "2020-05-19 06:58:51",
      "author_id": [
        10288,
        "CBAO S.A.R.L., Youness BENDEQ"
      ],
      "email_from": "\"Youness BENDEQ\" <youness@cbao.fr>",
      "message_type": "notification",
      "parent_id": [
        11520,
        "[T0182] Pblm BRG LAB"
      ],
      "subtype_id": [
        19,
        "Stage Changed"
      ],
      "subject": false,
      "tracking_value_ids": [
        2586
      ],
      "attachment_ids": [],
      "is_system": true,
      "is_stage_change": true,
      "is_forwarded": false,
      "is_duplicate": false,
      "author_details": {
        "name": "Youness BENDEQ",
        "email": "youness@cbao.fr",
        "is_system": false,
        "id": 10288,
        "phone": false,
        "function": "Support technique / Chargé de clientèle",
        "company_id": [
          1,
          "CBAO S.A.R.L."
        ]
      }
    },
    {
      "id": 11970,
      "body": "Bonjour, Le problème de passant qui remonte à 100% sur le dernier tamis est corrigé lors de la mise à jour disponible depuis ce matin. Je reste à votre disposition pour toute explication ou demande supplémentaire. L'objectif du Support Technique est de vous aider : n'hésitez jamais à nous contacter si vous rencontrez une difficulté, ou pour nous soumettre une ou des suggestions d'amélioration de nos logiciels ou de nos méthodes. Cordialement. Support Technique - CBAO [www.cbao.fr](http://www.cbao.fr) 80 rue Louis Braille 66000 PERPIGNAN support@cbao.fr Tél : 04 68 64 15 31 Fax : 04 68 64 31 69",
      "date": "2020-05-19 07:47:29",
      "author_id": [
        10288,
        "CBAO S.A.R.L., Youness BENDEQ"
      ],
      "email_from": "\"Youness BENDEQ\" <youness@cbao.fr>",
      "message_type": "comment",
      "parent_id": [
        11520,
        "[T0182] Pblm BRG LAB"
      ],
      "subtype_id": [
        1,
        "Discussions"
      ],
      "subject": "Re: [T0182] Pb de calcul lors de l’ajout du tamis 0.063mm dans l’analyse granulométrique",
      "tracking_value_ids": [],
      "attachment_ids": [],
      "is_system": false,
      "is_stage_change": false,
      "is_forwarded": false,
      "is_duplicate": false,
      "body_original": "<p>Bonjour,<br>Le problème de passant qui remonte à 100% sur le dernier tamis est corrigé lors de la mise à jour disponible depuis ce matin.<br>Je reste à votre disposition pour toute explication ou demande supplémentaire.<br>L'objectif du Support Technique est de vous aider : n'hésitez jamais à nous contacter si vous rencontrez une difficulté, ou pour nous soumettre une ou des suggestions d'amélioration de nos logiciels ou de nos méthodes.<br>Cordialement.<br><br>Support Technique - CBAO<br><a target=\"_blank\" href=\"http://www.cbao.fr\">www.cbao.fr</a><br>80 rue Louis Braille<br>66000 PERPIGNAN<br>support@cbao.fr<br>Tél : 04 68 64 15 31<br>Fax : 04 68 64 31 69</p>",
      "author_details": {
        "name": "Youness BENDEQ",
        "email": "youness@cbao.fr",
        "is_system": false,
        "id": 10288,
        "phone": false,
        "function": "Support technique / Chargé de clientèle",
        "company_id": [
          1,
          "CBAO S.A.R.L."
        ]
      }
    },
    {
      "id": 11972,
      "body": "",
      "date": "2020-05-19 07:47:38",
      "author_id": [
        10288,
        "CBAO S.A.R.L., Youness BENDEQ"
      ],
      "email_from": "\"Youness BENDEQ\" <youness@cbao.fr>",
      "message_type": "notification",
      "parent_id": [
        11520,
        "[T0182] Pblm BRG LAB"
      ],
      "subtype_id": [
        16,
        "Task Created"
      ],
      "subject": false,
      "tracking_value_ids": [
        2604,
        2605
      ],
      "attachment_ids": [],
      "is_system": true,
      "is_stage_change": true,
      "is_forwarded": false,
      "is_duplicate": false,
      "author_details": {
        "name": "Youness BENDEQ",
        "email": "youness@cbao.fr",
        "is_system": false,
        "id": 10288,
        "phone": false,
        "function": "Support technique / Chargé de clientèle",
        "company_id": [
          1,
          "CBAO S.A.R.L."
        ]
      }
    },
    {
      "id": 12190,
      "body": "",
      "date": "2020-05-20 14:29:28",
      "author_id": [
        10288,
        "CBAO S.A.R.L., Youness BENDEQ"
      ],
      "email_from": "\"Youness BENDEQ\" <youness@cbao.fr>",
      "message_type": "notification",
      "parent_id": [
        11520,
        "[T0182] Pblm BRG LAB"
      ],
      "subtype_id": [
        19,
        "Stage Changed"
      ],
      "subject": false,
      "tracking_value_ids": [
        2846,
        2847
      ],
      "attachment_ids": [],
      "is_system": true,
      "is_stage_change": true,
      "is_forwarded": false,
      "is_duplicate": false,
      "author_details": {
        "name": "Youness BENDEQ",
        "email": "youness@cbao.fr",
        "is_system": false,
        "id": 10288,
        "phone": false,
        "function": "Support technique / Chargé de clientèle",
        "company_id": [
          1,
          "CBAO S.A.R.L."
        ]
      }
    }
  ]
}